UNCLASSIFIED Hi - we had some issues (still do) Android 7.0 (Galaxy S8) > AldiMobile (Telstra Network) > HTML5 > Works (TCP) Android 7.0 (Galaxy S8) > AldiMobile (Telstra Network) > Receiver 3.11.2 > Works (TCP) Windows 10 1703 Laptop > Tethered - AldiMobile (Telstra Network) > HTML5 > Works (TCP) Windows 10 1703 Laptop > Tethered - AldiMobile (Telstra Network) > Receiver 4.9 > Doesn't work Windows 10 1703 Laptop > Tethered - AldiMobile (Telstra Network) > Receiver 1.0.4.0 (Win10 Store) > Works (TCP) Windows 10 1703 Laptop > Internode VDSL > HTML5 > Works (TCP) Windows 10 1703 Laptop > Internode VDSL > Receiver 4.9 > Works (UDP) Windows 10 1703 Laptop > Internode VDSL > Receiver 1.0.4.0 (Win10 Store) > Works (TCP) iMac MacOS 10.12.4 Receiver 12.6 Exetel/Optus ADSL -> UDP (Works) iPhone 6s iOS 10.3.2 Receiver 7.2.4 Exetel/Optus ADSL -> UDP (Works) iPhone 6s iOS 10.3.2 Receiver 7.2.4 Telstra mobile 4G -> (not work) Server error.; The server disconnected the session.. The operation could not be completed. (HdxSdkErrorDomain_Session error 8.)
-----Original Message----- From: AusNOG [mailto:[email protected]] On Behalf Of Ross Wheeler Sent: Friday, 27 October 2017 10:30 AM To: Jarryd Sullivan <[email protected]> Cc: [email protected] Subject: Re: [AusNOG] Telstra 3G/4G Citrix, VPN Issues On Thu, 26 Oct 2017, Jarryd Sullivan wrote: > G'day, wondering if anyone else here has recently been experiencing > issues with any of their customers running Telstra 3G/4G services > using Citrix or VPN's? We've got a number of customers experiencing > issues where these no longer work, Citrix apps won't launch, VPN's > won't establish etc. and we've been discussing on the phone with > Telstra no one seems to be aware of any issues so trying to find out > if it's just isolated to our customers. I've got a few customers at > remote sites which rely upon 3G/4G services as their only internet > connection method as nothing else is available in the area. If we test > using other providers 3G/4G services there seem to be no issues. Few weeks ago (13/Oct) I had a bunch of 3G/4G devices on telstra all failed at 2am. Only affected devices on one particular netblock (1.129/16 from memory). Devices on 1.144/16 were unaffected. Symptoms were VPN tunnels made from the devices to my servers all dropped and failed to re-establish. Each device required a powercycle to fix (a right royal PITA when many were in difficult-to-access locations). Telstra confirmed with me that this was a "planned outage" for an upgrade to one of two Sydney POPs. I never got to the bottom of the problem, but telstra said they did find some issue and were going to try to fix that. Then again a week ago (19/Oct) at 3am, the same issue but this time only affecting devices on 1.144/16 and not affecting 1.129/16. Telstra have failed to respond to my email to confirm if this was them updating the second POP or not, but it seems highly likely. This time I had a sneeky backdoor to my devices and was able to instruct them remotely to kill and restart the VPN. Most came back after that, a small number required site visits. R. _______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog
