Yep - the party carrying out the port (to whom the service is moving) are responsible for the process.
Understandably, as you can imagine it's not exactly commercially sensible for the party losing the service to put money into a process that loses them a customer. The TIO will only get involved if you've made a decent attempt to resolve the issue but are unable to gain satisfaction. Does this belong on AusNOG? Potentially not. But here we are. :) On 24 November 2017 at 11:30, James Warne <[email protected]> wrote: > Hey, > > > > You need to contact the Mobile Number Portability Department at Optus. > > > > If the port had completed properly the Vodafone SIM would not be > connecting to the network. > > > > Cheers, > > > > *From:* AusNOG [mailto:[email protected]] *On Behalf Of *Mark > Smith > *Sent:* Thursday, 23 November 2017 8:11 PM > *To:* Dino Sosic <[email protected]> > *Cc:* <[email protected]> <[email protected]> > *Subject:* Re: [AusNOG] Mobile porting gone wrong > > > > TIO > > > > On 23 Nov. 2017 7:33 pm, "Dino Sosic" <[email protected]> wrote: > > Hey guys, > > If i moved a mobile number from vodafone to optus but still have issues > with getting short codes and also sms sent from vodafone network, who > should be able to fix that? New carrier or old one? > Short codes and sms both are still recieved on old vodafone sim. Obviously > both carriers are pointimg fingers i just dont know enough about porting > process to pressure on or the other. > > Much appreciated > Dino > > > > *Confidentiality and Privilege Notice* > > This document is intended solely for the named addressee. The information > contained in the pages is confidential and contains legally privileged > information. If you are not the addressee indicated in this message or > responsible for delivery of the message to such person, you may not copy or > deliver this message to anyone, and you should destroy this message and > kindly notify the sender by reply email. Confidentiality and legal > privilege are not waived or lost by reason of mistaken delivery to you. > > > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog > <https://apac01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.ausnog.net%2Fmailman%2Flistinfo%2Fausnog&data=02%7C01%7Cjwarne%40vigilant.it%7C08a4a163ce4640263e4c08d532523a44%7C8e483c22589d4c0497d62fee108a8a74%7C0%7C0%7C636470251100924790&sdata=qsEwkxb9B6eRUk1zyZuHWjDO%2BLaByWnrZMJTF2WtftA%3D&reserved=0> > > > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog > >
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