This is actually accurate Sam, it does take 7-10 days depending for an RFO from them.
I’m chasing one from last Tuesday as we speak. Nathan Brookfield Chief Executive Officer Simtronic Technologies Pty Ltd http://www.simtronic.com.au On 27 Nov 2017, at 11:26, Sam McLeod <[email protected]<mailto:[email protected]>> wrote: Interesting and thanks all for your responses. Someone mentioned a fibre cut in a direct email to me - any idea how to get information out of TPG / PIPE quickly? We're told by our reseller (Tronic Networks) that the timeline for getting any information / reports out of TPG / PIPE is 10 days... -- Sam McLeod https://smcleod.net https://twitter.com/s_mcleod Words are my own opinions and do not necessarily represent those of my employer or partners. On 27 Nov 2017, at 11:19 am, Chris Jones <[email protected]<mailto:[email protected]>> wrote: Unsure if related, but there was a major PIPE outage at Equinix SY-1 Friday Night/Saturday morning. Chris On 27 Nov 2017, at 9:53 am, Sam McLeod <[email protected]<mailto:[email protected]>> wrote: We observed two major outages to our TPG / PIPE services in Port Melbourne, VIC on Friday the 24th. Was wondering if any other TPG / PIPE / AAPT etc... customers had been impacted? 1. TPG outage observed at 17:56 AEDT - 18:06 AEDT Friday 24/11 Symptoms: Up to 90% packet loss to and from various destinations (Google, Sydney VPSes, Telstra). BGP sessions may have also dropped. No notifications of planned or emergency maintenance. 2. TPG outage observed at 02:25 AEDT - 05:35 AEDT Saturday 25/11 Symptoms: Noticed intermittent internet access again to various locations (Google and international). No notifications of planned or emergency maintenance. Appeared to resolve itself around 5:35am AEDT with no word from TPG / PIPE. -- Sam McLeod https://smcleod.net<https://smcleod.net/> https://twitter.com/s_mcleod Words are my own opinions and do not necessarily represent those of my employer or partners. _______________________________________________ AusNOG mailing list [email protected]<mailto:[email protected]> http://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list [email protected]<mailto:[email protected]> http://lists.ausnog.net/mailman/listinfo/ausnog
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