There have been numerous statements that this situation can’t happen and yet it does.
And yes, get them to talk to the TIO. John Lindsay [email protected] +61403577711 > On 28 Nov 2017, at 2:26 pm, Ross Wheeler <[email protected]> wrote: > > > >> Possibly ask telstra for a exchange based diversion. > > They tried this first thing aparantly. The person on the other end of the > phone said that the number is "gone" and that they cannot do an exchange > based divert. I think this sounds like "level 1 helldesk being obnoxious and > complainant not knowing any better". > > A little more information - it appears this is the "your 18 months are up, we > are now disconnectings your stuff" because nbn was ready in this area 18 > months ago. > > The building this business runs from does not have nbn connected or available > to the occupants, it has been "caught up in" the process of killing off those > who "should have moved by now". > > The building is supplied internet via another (wireless) provider. > > The customer says that they've had this number, and a telstra service for > over 40 years, but according to telstra (now) "they don't exist". > > I've suggested they call the tio immediately, at least they should be put in > touch with someone in telstra who is a bit above a level-1 script reader, and > may be able to resolve it in short order. Even if it is only reinstating the > number and doing a divert. (Then we can port it out). > > Thanks for the assistance from everyone. > > R. > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog
