I've sent you a direct email to get this resolved.
On Thu, Feb 22, 2018 at 9:44 AM, TWIG Security <supp...@twig.com.au> wrote:
> Hi All,
> I've not come across this problem before, but;
> I have a client (Medical Specialist) who has a LandLine with Telstra and
> had ADSL with Exetel. The Landline also had a Fax number associated
> (distinctive Ring Fax).
> The client has terminated the Fax and ADSL but Telstra are still refusing
> to release the number for porting saying it is still associated with
> another service. How to get them to update the records faster so we can
> port the number urgently as the old property where the landline is located
> is going to be sold and we need it ported to engin ASAP.
> Anyone have an idea who to talk to as both (Telstra and Exetel) say their
> service are terminated and the Telstra Support desk for this kind of
> complex out-of-the-flow-chart scenario is not worth getting my blood
> pressure up chasing for the client.
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