Hey all,

Wondering if anyone from Telstra is able to assist, my Telstra account exec is 
on leave this weekend, non contactable. I contacted the IP faults line about a 
routing change that was made by the Telstra FNC team for a customers connect IP 
network on Friday evening. They created a case for me as we're having routing 
issues with the routing changes they made.

I was contacted by the level 2 team who have advised they cannot fix the 
routing issues, but  the L3 team needs to fix it, it won't be fixed until 

This network has 9 hour 24x7 support including public holidays, and as my 
customers 3 sites are offline (they rely upon remote desktop services) and 
they're a law firm, they're not too happy.

The FNC team aren't available, therefore can't revert the change for me, and so 
now we're stuck in limbo. I've come up with a backup plan to bring up one of 
their sites online with a backup internet connection and changing the default 
gateway on all their internal devices, but this is going to be a rather nasty 
work around that I'd rather avoid.


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