Hi Russell,

I was of the understanding that internal wiring up to the utility box was the 
responsibility of the owner of the premises, is that not the case?


CH.

________________________________
From: Russell Langton <russell3...@gmail.com>
Sent: Saturday, May 5, 2018 1:48:31 PM
To: Christopher Hawker
Cc: ausnog@lists.ausnog.net
Subject: Re: [AusNOG] NBN HFC Woes

Hi Chris,


Please raise with your RSP who can do nbn portal tests to help isolate.
Anything from HFC nbn modem to POI can only be touched by NBN.


On Sat, 5 May 2018, 12:53 pm Christopher Hawker, 
<m...@chrishawker.com.au<mailto:m...@chrishawker.com.au>> wrote:

Hi All,


I have a customer that is supposed to have a HFC service, however indicator 
lights appear to show that the device does not have a connection to the NBN 
Network (no surprises there). Would this likely be a problem between the 
utility box and the POI, or the utility box and the NTU? Is there anything that 
can potentially be done without having to wait for an NBN tech to go out to the 
site?


Thanks,

CH.

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