Afilias are promising to provide email-based password recovery at some 
point, as is required by the auDA registry technical specifications. Why 
they didn't comply with this policy to start with is a good question. 
http://forums.whirlpool.net.au/archive/2735778

On Wed, 11 Jul 2018, Ted Cooper wrote:

> It would be much better if we could return to the previous function of
> immediate email of the password to the registrant contact email address.
> There is no benefit to forcing engagement with the losing registrar,
> especially when they are non-cooperative or cactus.
> 
> Case in point - the "this is not an invoice" scams.
> 
> After 5 years of falling victim to the scam, the original scam company
> being closed down by ASIC or similar, all positive control over the
> domain was lost by the client. The contact email address was still valid
> but Afilias refused to pass on the password to it to allow me to fix the
> domain by transferring to a responsible registrar. The scam company
> refused to cooperate with the Afilias phone call, effectively blocking
> the ability get the password.
> 
> In the end I emailed _everyone_ in the chain (scam company, TuCows,
> Afilias, auDA) about the situation and _one_ of them did the deed and
> sent it to the contact address. A week after starting and the domain is
> finally transferred and fixed.
> 
> For the love of all things good, just send the damn password to the
> email address! Why does it have to be anything but automated?? I'll fix
> the contact information when it gets here.
> 
> 
> On 11/07/18 16:37, Bryce Telfer wrote:
> > Unfortunately,  the new Domain Password Recovery system that Afilias
> > provide (https://afilias.com.au/about-au/domain-pw-recovery) is a poor
> > substitute for the previous AusRegistry system.
> > 
> > Rather than an immediate, automated email to the Registrant Contact, 
> > the new system involves someone at Afilias making a telephone call to
> > the Registrant Contact Phone Number sometime in the next 2 days.
> > 
> > Time to do a thorough clean-up of all the Registrant Contact Phone
> > numbers on all our domains.....
> > 
> > *Bryce Telfer*
> > 
> > p| 1300 720 790   e| brycetel...@allinternet.com.au
> > <mailto:brycetel...@allinternet.com.au>
> > 
> > 
> > On 21 June 2018 at 21:01, Nathan Brookfield
> > <nathan.brookfi...@simtronic.com.au
> > <mailto:nathan.brookfi...@simtronic.com.au>> wrote:
> > 
> >     Hi Chris,
> > 
> >     The .AU domain registration agency is changing from AusRegistry o
> >     Afilias but that’s all, no real changes to the community except
> >     dealing with a new registrar body, no changes to .au domains are
> >     coming on that date.
> > 
> >     Nathan Brookfield
> >     Chief Executive Officer
> > 
> >     Simtronic Technologies Pty Ltd
> >     http://www.simtronic.com.au
> > 
> >     On 21 Jun 2018, at 20:50, Christopher Hawker <m...@chrishawker.com.au
> >     <mailto:m...@chrishawker.com.au>> wrote:
> > 
> >     Hi All,____
> > 
> >     __ __
> > 
> >     With the changes coming on 1^st July to the way .au domain
> >     registrations, is there a way to pre-register .au domains? Or is it
> >     a matter of “first in, first served”?____
> > 
> >     __ __
> > 
> >     Thanks,____
> > 
> >     CH.____
> > 
> >     _______________________________________________
> >     AusNOG mailing list
> >     AusNOG@lists.ausnog.net <mailto:AusNOG@lists.ausnog.net>
> >     http://lists.ausnog.net/mailman/listinfo/ausnog
> >     <http://lists.ausnog.net/mailman/listinfo/ausnog>
> > 
> >     _______________________________________________
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> >     <http://lists.ausnog.net/mailman/listinfo/ausnog>
> > 
> > 
> > 
> > 
> > _______________________________________________
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> > 
> 
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