To reinforce Paul's point - this applies to small business services, so if you provide services to them you may end up with costly obligations.
On the upside you might get a stick to beat your wholesalers a nd NBN Co with... Narelle On Tue, 11 Dec. 2018, 5:46 pm Paul Brooks, <[email protected]> wrote: > While everyone is thinking of taking a break from the decryption bill, > there are two other reviews under way, each on largely similar topics, > namely wholesale performance standards of NBN and other wholesale network > providers, and retail rebates to customers. > > These may have a more immediate and larger impact on your business than > the Assistance & Access bill, and worth your time reading over the next few > weeks and deciding if you can provide them some insight into the impact on > your services if they also are passed. > > ----------------------------------- > > *Dept of Comms paper 'Consumer Safeguards Review - Reliability of > Services'* is at > https://www.communications.gov.au/have-your-say/consumer-safeguards-review-consultation-part-b-reliability-services > > Its only 14 pages of content, but seeks feedback on more proposed > mandatory rules on retail AND wholesale service providers regarding > connection times and repair times: > > > > - Mandatory rules which include maximum timeframes on how > consumers and small businesses connect and stay connected, encouraging > providers to keep appointments. Significant penalties would apply for > non-compliance. > - Requirements for providers to focus on keeping consumers > connected. This includes offering alternative services if maximum > timeframes are not met. > - Under a fault, services not to be charged for days a fault is > active until repairs are done > - If an appointment is missed the consumer must be paid $100 by the > organisation responsible for attending the appointment (retailer or > wholesaler). > - If another party (such as the network provider) is responsible for a > mandatory timeframe not being met, it will reimburse the retailer the cost > of providing any agreed backup or alternative service. Otherwise, the > retail provider will be responsible for meeting those costs. > - All network operators publishing reliability metrics to help > consumers make informed decisions. > - Collection and publication of data by the ACMA on fixed > connections, repairs and appointments from both wholesale and retail > providers. > > Submissions will be accepted until* 18 January 2019 by 5:00pm AEDST.* > > -------------------------------------- > > *ACCC NBN Wholesale Service Standards Enquiry* > > ACCC commenced a public inquiry to determine whether NBN wholesale service > standard levels are appropriate, and consider whether regulation is > necessary to improve consumer experiences. > > The ACCC released a second discussion paper on 7 December 2018 seeking > further input on matters raised by stakeholders in the inquiry that were > not fully addressed by NBN Co's enforceable undertaking. > > Primarily on rebates to RSPs when NBN fails to live up to its service > levels. "Rebates are a key component of NBN Co’s service level framework. We > consider that rebate commitments should provide strong incentives on NBN > Co to meet its service levels. Further, rebates provide certainty to RSPs > about what to expect when service levels are not achieved and assist RSPs > to provide services that meet end user expectations" > > > https://www.accc.gov.au/regulated-infrastructure/communications/national-broadband-network-nbn/nbn-wholesale-service-standards-inquiry/second-discussion-paper > > Submissions are due by *15 February 2019*. > > ----------------------------------- > > Paul. > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog >
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