Did you try the online chat through the portal? They have replied every time I've pinged them, even out of hours.
From: AusNOG [mailto:[email protected]] On Behalf Of Stavros Patiniotis Sent: Saturday, 9 February 2019 2:01 p.m. To: [email protected] Subject: [AusNOG] Megaport Contact Hello, Is there a Megaport contact for after hours support? Stavros Patiniotis Escapenet - Managing Director Corporate 08 8292 5277 | Office 1300 135 235 | Web www.esc.net.au<http://www.esc.net.au/> Sales [email protected]<mailto:[email protected]> | Support [email protected]<mailto:[email protected]> Permitted use & confidentiality terms covering the contents of this email are located at www.esc.net.au/terms/Email-v1.0.pdf<http://www.esc.net.au/terms/Email-v1.0.pdf>
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