Hi All,
I wonder if anyone from engin/vocus/exetel is able to shed some
light on the following issue, help desk is not, well, helpful.;
I have a client with a static IP (exetel) and an IP-PBX. All has been
working fine for months/nearly 2 years. 6 months ago, we had some
attack issues and changed service IP address.
* Suddenly today they started having issues calling in and out from PBX.
* All checks on modem, port forwarding, and IP-PBX all check fine.
* A call to engin support advised that the registration requests were
coming in from the wrong IP address, the previously allocated
address some 6 months ago, not the NEW IP.
* I check the modem, reboot it, and sure enough, the correctly
assigned NEW IP is being allocated, but still the OLD IP showing up
"in the system" at engin.
* My network monitoring, which takes IP from incoming packets, is
showing the NEW IP, and has done so for 6 months.
If anyone is in the level 2 area for ether Exetel or engin/vocus who can
shed any light or take a look it would be appreciated. Client is
loosing calls and hence business and I'm coping the flack.
Cheers,
Mal
*TWIG Solutions*
/Your Mobile Technology Partner./
*E-mail:* [email protected] *Phone:* 02 8004 2000
/Supplier of the Bitdefender Security Solutions./
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