Someone from Telstra has acknowledged me in about 8min so at least they are aware :)
Regards, Bruce sent from my mobile device. On Wed, 2 Oct 2019, 12:42 pm , <[email protected]> wrote: > Hi Bruce, > > > > To add to the risk, I was involved in a parliamentary enquiry in NZ when > working for EY, where customers were being charged extra for calls based on > call ticketing inaccuracies, resulting from non-synchronised cells. > > > > Other than being very embarrassing for the carrier, it was expensive as > they were required to correct the over and under customer payments. > > When I was reviewing it, I found older nodes were using a centralised Perl > scripts to periodically log into and reset the time, where newer devices > were using NTP. > > - The issues was discovered to be a range of things including the > centralised Perl script not being able to log into the node (wrong > passwords), new nodes not registered centrally when deployed and NTP not > configured. > - Times varied depending on the node drift and if the technician setup > old/new nodes properly when deployed. > - Call ticketing handover when roaming between nodes also negatively > contributed to the evidence needed to reconcile billing when syncing issues > exist. > > > > Just a related point. Good luck with getting it sorted. > > > > > > Thanks > > Derek > > > > *From:* AusNOG <[email protected]> *On Behalf Of *Bruce > Forster > *Sent:* Wednesday, 2 October 2019 11:58 AM > *To:* AUSNOG <[email protected]> > *Subject:* [AusNOG] Telstra Mobile network bad time zone settings - > Brisbane CBD > > > > Hi noggers, > > > > Hoping someone @ telstra is on the list who can take a look at this one. > > > > You have a radio near central station in Brisbane, approx 180 ann st area > that is giving off bad time zone data, my phone switched from +10 to +8 and > when i walked back to the office again back to +10.. > > > > I'm based at 300 ann. If you need more data about it please feel free to > contact me off list. > > > > Screen caps from phone: https://imgur.com/a/hmMv1p7 > > These were taken at 11:48pm, and 12:20pm 2nd Oct 2019, > > > > Sorry if there is a page on telstra's site to report this but i guess my > google fu was bad this time. > > > > > > -- > > Regards, > > Bruce >
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