Hi All, We’ve been seeing a call routing issue for one of our customer’s number blocks, hosted by Vocus. It’s impacting all Telstra numbers calling the number block, getting a busy signal. It’s been confirmed a call routing issue on Telstra’s end. Aside from raising a fault with Telstra at the end user level, does anyone have any contacts/suggestions on how to push Telstra to look at this faster?
We have a fault open with Vocus and they’ve raised a carrier to carrier case with Telstra. I just had an escalation put through on the Telstra case, but the ETA on resolution is still up to 24 hours, with an update in an hour. Looking to find a way to speed this up, as phones have been down for hours for our biggest customer. Thanks! Appreciate any help. Rhys Hanrahan Chief Information Officer Nexus One Pty Ltd E: [email protected]<mailto:[email protected]> P: +61 2 9191 0606 W: http://www.nexusone.com.au/ M: PO Box A356 Sydney South, NSW 1235 A: Level 12 227 Elizabeth St, Sydney NSW 2000 [ttp://quintus.nexusone.com.au/~rhys/nexus1-email-sig.jpg]
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