Thanks everyone for the responses. Scott Mcintyre is putting me in touch with the right people at Telstra.
Cheers Darren. From: AusNOG <ausnog-boun...@lists.ausnog.net> On Behalf Of Darren Moss Sent: Thursday, 25 March 2021 9:17 PM To: AusNOG Mailing List <aus...@ausnog.net> Subject: [AusNOG] Help with a Telstra plan change gone wrong Hello Noggers, I have a customer who has been with Telstra for 20 years and they have done something wrong during a port to new hardware. During the process they ended up having their long standing number cancelled instead of ported, with a new number issued. There's no process to get this looked at, hence I need some help so we can sort her out. Can someone from Telstra guide me in the right direction to help the customer ? Many thanks Darren.
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