Dear Luke

This is more than likely related to a power issue at 530 Collins Street we lost 
at 8:45am this morning supply A and then around 8:55am we also lost supply B 
for all services running at this location.

Power retuned around 9:45am for supply B however supply A was still dead… then 
at 10:20am both supply A and B both went down again….

Currently it looks like supply B is back online as of 10:33am… but supply A is 
still offline so anyone using single power equipment on supply A only will be 
having issues !

I have raised a ticket with the vendor however no reply as of yet…. Will have 
to wait for the PIR to hear what happened.

 Kindest Regards


James Braunegg



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________________________________
From: AusNOG <[email protected]> on behalf of Luke Thompson 
<[email protected]>
Sent: Monday, 13 March 2023 10:37:03 AM
To: Damien Gardner Jnr; Chris Wright
Cc: [email protected]
Subject: Re: [AusNOG] Aussie Broadband Outage

Given the commonality of outage type, it's smelling like civil or grid problems 
isn't it?

Vocus and Equinix losing power over both rails, optical links dropping, etc 
sounds like a major problem in the earth or at a dist/sub station. Curious to 
learn the root cause.

A team somewhere is having a bad Monday morning, that's for sure. Good luck to 
all.

Luke Thompson
Chief Technical Officer

The Network Crew Pty Ltd
https://thenetworkcrew.com.au



On 13 March 2023 10:31:35 am Damien Gardner Jnr <[email protected]> wrote:

I would assume it’s to do with VDC-MEL03 having lost power around 9:05am.  A 
few folks reported getting one rail back temporarily, and then lost power 
again.  We’ve not seen power restore at all so far.

—DG

On Mon, 13 Mar 2023 at 10:28 am, Chris Wright 
<[email protected]<mailto:[email protected]>> wrote:
I also had outages in Melbourne, (Equinix ME2) around the same time (~9:00 - > 
~9:45am).

Still got a link down with Vocus and still having links go up and down with 
Swoop.

Something more significant is happening somewhere - would be great if anyone 
can shed some light on what's happening so we all don't keep chasing our tails.

Thanks

c.

-----Original Message-----
From: AusNOG 
<[email protected]<mailto:[email protected]>> On 
Behalf Of DaZZa
Sent: Monday, 13 March 2023 10:21
To: Luke Thompson <[email protected]<mailto:[email protected]>>
Cc: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>>
Subject: Re: [AusNOG] Aussie Broadband Outage

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Interesting.

I believe Aussie is based in Melbourne - I had a major outage on several Vocus 
services in Melbourne between about 09:10 and 09:40 this morning.

Wonder if they're in a shared DC and took a hit at the same time as Aussie 
did...

D

On Mon, 13 Mar 2023 at 10:10, Luke Thompson 
<[email protected]<mailto:[email protected]>> wrote:
>
> James on Whirlpool has just shared what you likely saw tweeted before:
>
> "We are currently experiencing issues with one of our data centres, which is 
> impacting some of our services including MyAussie, VoIP, and our Customer 
> Service phone lines / Live Chat"
>
> Sounds like there's no redundancy for Carbon, My Aussie, VoIP, Chat, etc. 
> Wild.
>
> Luke Thompson
> Chief Technical Officer
>
> The Network Crew Pty Ltd
> https://thenetworkcrew.com.au
>
> On 13 March 2023 10:07:57 am Troy 
> <[email protected]<mailto:[email protected]>> wrote:
>>
>> Is anybody from Aussie able to share what's going on?
>>
>> Looks like there's a major outage with services (no Carbon, phones,
>> etc)
>>
>> There was? a tweet for about 40 seconds saying that there was an issue with 
>> a data centre, but it was deleted.
>>
>> Regards, Troy
>> Brevity is the elixir of life.
>> Father Hector McGrath, Pixie 2020
>
>
> _______________________________________________
> AusNOG mailing list
> [email protected]<mailto:[email protected]>
> https://lists.ausnog.net/mailman/listinfo/ausnog



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