Maybe they had to fly them in from Singapore
Sent from my iPad
My money is the on-call aren’t in Australia and couldn’t access the network or OOB because it was all on net haha!
Any money on all the on call engineers having Optus mobiles and nbn so couldn’t be contacted?
—Damian
If their OOB phone lines or mobile broadband services were on-net they might as well not have had any to begin with. At a guess they probably were otherwise they wouldn't have had to send someone to physically stand in front of a device.
Yeah, I'd be willing to bet that it's a change which wasn't thoroughly
tested before being rolled out, and which had an inadequate backout
plan.
Also, "Our on-site technician is actively prioritising establishing a console connection.".
I mean come on, it's nearly 2024 and a [major] telco does not have remote console access? Whilst I'm
looking forward to enthusiastically reading the PM, I'll have to book a physio appointment in advance due to
neck strain from all the head shaking it'll likely induce.
BB
Interestingly, my Optus mobile actually had a valid connection for a
short time - wasn't able to actually DO anything, but was connected to
the OPtus network - but it's now gone to "SOS" mode.
D
On Wed, 8 Nov 2023 at 10:01, John Edwards <[email protected]> wrote:
>
> The 4am Wednesday morning outage start looks suspiciously like a firmware upgrade window.
>
> I note that Optus devices where I am are showing "SoS" which indicates the tower is unable to reach the location register, which presumably is on a private network and indicative of a pretty major fault rather than just IP.
>
> John
>
>
> On Wed, 8 Nov 2023 at 09:10, DaZZa <[email protected]> wrote:
>>
>> The Optus hamster finally died of old age.
>>
>> I would suggest your SMS issues would be caused by whoever is issuing
>> the SMS using Optus - not so much by the Telstra end receiving it.
>>
>> Anecdotally, Optus enterprise/wholesale appears to be still functional
>> - at least my link appears to be working fine - and my BGP
>> advertisements are still being seen overseas - seems to be only NBN
>> and mobile based services which are busted
>>
>> D
>>
>> On Wed, 8 Nov 2023 at 09:27, <[email protected]> wrote:
>> >
>> > Morning all,
>> > Hope the chaos isn't too hard on your work/family.
>> > I have had trouble with a couple of SMS verifications coming through to me, my Telstra number. Is this related?
>> >
>> > Any general banter around the downtime would be fine too - looks like it all began at 4.07am AEDT?
>> >
>> > Cheers
>> >
>> > --
>> >
>> > [email protected]
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>> >
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>>
>>
>>
>> --
>> veg·e·tar·i·an:
>> Ancient tribal slang for the village idiot who can't hunt, fish or ride
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