Brice,

Your point is well taken. And I agree that some of the people on the
Axis list indeed do a lot of hard work without any strings attached -
but even they cannot cover 100% of questions, so you can see some
queries unanswered. While this is probably fine for small budget
projects, however, most corporations have a need for support to respond
back within a specified time frame - which cannot be guaranteed with
open source support.

Without blaming either side - (where would we all be without open source
anyway), all I say is that most major corporations do not have time to
invest in finding out where the problem is within a product, and hence
prefer paid products that have defined support available. On the other
hand, for a small-budget RnD kind or project, or a student project  -
open source is the way to go. 

This has actually become the defacto practice in industry.

Regards,
Chetan
 
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