The site goes up and down. It's intermittent. I have emailed the "Time Sensitive" email addy and notified the powers that be at FTDNA.
In the meantime, if you can't get your order to go through, email me so I have the date and time on your email. In your email, tell me if it's a new order or adding on Family Finder to an existing member. And how many you want. I will then forward the emails to FTDNA. They are good at honoring this stuff when there's snafus. P.S. The site came back up and I got Denise's order processed successfully. Cheri Mello Listowner, Azores-Gen Researching: São Miguel island: Vila Franca, Ponta Garca, Ribeira Quente, Ribeira das Tainhas, Achada On Sun, May 14, 2017 at 10:20 AM, Cheri Mello <[email protected]> wrote: > Denise, They are closed on Sunday. I have heard no other reports or > problems ordering. Are you adding a DNA test to a relative who has already > tested or ordering a new DNA test for a new relative? I'll email you > offline. Cheri > > Cheri Mello > Listowner, Azores-Gen > Researching: São Miguel island: Vila Franca, Ponta Garca, Ribeira Quente, > Ribeira das Tainhas, Achada > > On Sun, May 14, 2017 at 9:48 AM, 'Denise' via Azores Genealogy < > [email protected]> wrote: > >> Hi, >> >> I was wondering if anyone else is having an issue with the FTDNA site >> today? I am trying to purchase a kit and the screen just keeps loading and >> then tells me there is a problem with the transaction. Can I order by >> phone? >> >> Denise D'Antona >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Azores Genealogy" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> Visit this group at https://groups.google.com/group/azores. >> > > -- You received this message because you are subscribed to the Google Groups "Azores Genealogy" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. Visit this group at https://groups.google.com/group/azores.
