On 2018-02-02 01:20, Marc Gilliatt wrote:
Can I please get an update on my issue, please?

 This is our only source of backing up our servers, we are not backing
up at the current moment because of this issue.

 As mentioned, I upgraded backuppc from 3.3.1 to 4.1.3 from which I
download the tar file from the backuppc website.

  However, when I see what version of backuppc I'm currently running
right now, it's still 3.3.1?

 I'm not sure what I've done wrong?

-------------------------

This will be somewhat backwards due to top-posting, but I'll start here -- the first thing you've done wrong is persisted in using the developer list, but it is a user issue. You're much more likely to get faster and better responses on the correct list. I've taken the liberty of crossposting this reply to the users list (see above) in the hopes that we can terminate this thread in the developer discussion, where it does not belong.

FROM: Marc Gilliatt <m.gilli...@live.co.uk>
SENT: 31 January 2018 10:17
TO: Michael Stowe; Developers discussion
SUBJECT: Re: [BackupPC-devel] SMB Windows share not backing up -
NT_STATUS_ACCESS_DENIED listing \System Volume Information\SRM\*

 I apologize for the multiple emails.

 I am now getting the following message when I go into the GUI....

INTERNAL SERVER ERROR

The server encountered an internal error or misconfiguration and was
unable to complete your request.

Please contact the server administrator at webmaster@localhost to
inform them of the time this error occurred, and the actions you
performed just before this error.

More information about this error may be available in the server error
log.
-------------------------
 Apache/2.4.18 (Ubuntu) Server at backuppc01.dsdb.int Port 80

 Any ideas or suggestions on how to fix this, please? This is our only
source of backing up our servers.
-------------------------

That part about more information available in the server error log is usually a good clue -- what does the server error log say?

FROM: Marc Gilliatt <m.gilli...@live.co.uk>
SENT: 31 January 2018 09:39
TO: Michael Stowe; Developers discussion
SUBJECT: Re: [BackupPC-devel] SMB Windows share not backing up -
NT_STATUS_ACCESS_DENIED listing \System Volume Information\SRM\*

 I tried to download backuppc-4.1.3 from the backuppc website.

 The upgrade went fine, however, I backuppc.server won't start now?

 In the GUI, I'm getting.....

 ERROR: UNABLE TO CONNECT TO BACKUPPC SERVER

 This CGI script (/backuppc/index.cgi) is unable to connect to the
BackupPC server on backuppc01 port -1.
The error was: unix connect: No such file or directory.
Perhaps the BackupPC server is not running or there is a configuration
error. Please report this to your Sys Admin.

 And when I try to run "service backuppc restart", Im getting.....

 Job for backuppc.service failed because the control process exited
with error code. See "systemctl status backuppc.service" and
"journalctl -xe" for details.

 And when I run "systemctl status backuppc.service", Im getting.....

backuppc.service - LSB: Launch backuppc server
Loaded: loaded (/etc/init.d/backuppc; bad; vendor preset: enabled)

Active: failed (Result: exit-code) since Wed 2018-01-31 09:33:33 GMT;
20s ago
Docs: man:systemd-sysv-generator(8)
 Process: 29163 ExecStop=/etc/init.d/backuppc stop (code=exited,
status=0/SUCCESS)

Process: 29425 ExecStart=/etc/init.d/backuppc start (code=exited,
status=1/FAILURE)
Jan 31 09:33:33 backuppc01 systemd[1]: Starting LSB: Launch backuppc
server...
 Jan 31 09:33:33 backuppc01 backuppc[29425]:  * Starting backuppc...

 Jan 31 09:33:33 backuppc01 backuppc[29425]: BackupPC cannot be
started because important parameters are missing from config.pl.

Jan 31 09:33:33 backuppc01 backuppc[29425]: If you just upgraded
BackupPC, please update /etc/backuppc/config.pl.

Jan 31 09:33:33 backuppc01 systemd[1]: backuppc.service: Control
process exited, code=exited status=1

Jan 31 09:33:33 backuppc01 systemd[1]: Failed to start LSB: Launch
backuppc server.

Jan 31 09:33:33 backuppc01 systemd[1]: backuppc.service: Unit entered
failed state.

Jan 31 09:33:33 backuppc01 systemd[1]: backuppc.service: Failed with
result 'exit-code'.

 I followed the upgrade instructions correctly.

I have no working backuppc now...any ideas, please?
-------------------------

I can't speak to which upgrade instructions you followed and whether or not you did so correctly, but this is telling you that you're trying to start a version 4 server with a version 3 config.pl, which probably isn't going to work well.

FROM: Marc Gilliatt <m.gilli...@live.co.uk>
SENT: 31 January 2018 08:37
TO: Michael Stowe
CC: Developers discussion
SUBJECT: Re: [BackupPC-devel] SMB Windows share not backing up -
NT_STATUS_ACCESS_DENIED listing \System Volume Information\SRM\*

 My distro is Ubuntu 16.04.3

 I try to upgrade just backuppc, and it's telling me that "backuppc is
already the newest version (3.3.1-2ubuntu3.3)."

 I'm not sure on how I can upgrade backuppc to 3.3.2 or later as you
suggested?

-------------------------

FROM: Michael Stowe <michael.st...@member.mensa.org>
SENT: 31 January 2018 07:49
TO: Marc Gilliatt
CC: Developers discussion
SUBJECT: Re: [BackupPC-devel] SMB Windows share not backing up -
NT_STATUS_ACCESS_DENIED listing \System Volume Information\SRM\*

On 2018-01-30 02:27, Marc Gilliatt wrote:

Sincere apologies for the late reply.

You mention that version 3.3.1 doesn’t work with 4.3 of smbclient.

How do I downgrade the smbclient, please?

Unfortunately, that highly depends on your distro and/or flavor or how
you've installed samba or smbclient in the first place. For some
distros, it's as simple as specifying the version to the package
manager or using the recommended downgrade path, for others, it can be
much more complicated, requiring building from source or alternative
repositories.

It might be simpler to upgrade to version 3.3.2 (or later) instead.

IIRC, the issue is that smbclient changed its reporting, so that
BackupPC has trouble recognizing when the files are actually
successfully retrieved, when in fact they are.
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