I think that using VSS is the best solution to this. Maybe a feature for
v3.2 should be integration with a script to do a VSS, mount it, and back up
the shadow, then either delete the shadow or not depending on user's choice.
On Thu, Oct 16, 2008 at 1:28 PM, <[EMAIL PROTECTED]> wrote:
>
> >
> > [EMAIL PROTECTED] wrote:
> >> Hi,
> >>
> >> I have around 30 users that are backed up with Backuppc, and today
> >> another user complained that the Inbox file from Thunderbird is EMPTY,
> that is,
> >> it
> >> had only one (new) email message. This is the second time that I see
> >> this
> >> problem and on two different PC's. From the log file:
> >>
> >> 2008-10-16 09:01:55 incr backup started back to 2008-10-14 18:00:05
> >> (backup #15) for directory thunderbird
> >> 2008-10-16 09:29:51 incr backup 16 complete, 43 files, 3342512878 bytes,
> >> 46 xferErrs (0 bad files, 0 bad shares, 46 other)
> >> 2008-10-16 09:29:51 removing incr backup 13
> >> 2008-10-16 09:39:20 restore started below directory thunderbird to host
> >> cpu-026
> >> 2008-10-16 09:39:26 restore failed (Unable to read 4 bytes)
> >>
> >>
> >> The user was using Thunderbird, replying to an email and at 09:32 she
> >> called saying that her Inbox is empty. As the log file shows, I tried to
> >> recover but I get the error "Unable to read 4 bytes" which is another
> >> issue. I did recovery through downloading a zip file.
> >>
> >> XferLOG shows that the file Inbox.msf is missing, but it does not
> >> mention
> >> Inbox file (Inbox.msf is the index file of Inbox where all the messages
> >> are stored).
> >>
> >> Remote[2]: file has vanished: "/Application
> >> Data/Thunderbird/Profiles/t71wkovc.default/Mail/.../Inbox.msf" (in
> >> thunderbird)
> >>
> >> I guess that backuppc started to copy Inbox file (does backuppc locks
> >> the
> >> file during the copy?) and then when new email arrived Thunderbird could
> >> not access Inbox and thereforr new Inbox file was born with only one new
> >> email inside.
> >>
> >> Is there workaround this problem or users with Thunderbird have to do
> >> manual backup?
> >>
> >> Why the restore failed? I tried on other PC's and it gave me the same
> >> error.
> >>
> >> Regards
> >
> > You have not provided enough information, but I'll take a guess anyway...
> >
> > You are backing up windows PC's using rsyncd and the user has
> > thunderbird open during the backup.
> >
> > I must admit, I haven't experienced this problem with that environment,
> > though our thunderbird users use IMAP4, so even if it did happen, they
> > wouldn't lose any email.
> >
> > To solve your problem, you would probably need to close thunderbird
> > during the backup, or else use the windows snapshot (VSS) and then
> > backup the snapshot...
> >
> > Also, the problem with restore is likely rsyncd has write disabled,
> > check the rsyncd.conf file for the correct settings.
> >
> > Those are pretty much the only things I can think of/guess that might be
> > relevant to your environment. If not, please provide additional
> > information.
> >
> > Regards,
> > Adam
>
>
> Thanks for your reply.
>
> Yes, you guessed my environment correctly. I use rsyncd for WinXP, and my
> users have POP3 access to emails.
>
> It's clear now that I have to use windows snapshot (whatever that might
> be, haven't used it before).
>
> I was trying to find where is the settings for rsyncd write configuration,
> but no luck. Can you please be more specific?
>
> Cheers,
>
> Dejan
>
>
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