amen. Alan Davis wrote: > > > > >Message: 8 > > >Date: Fri, 16 Mar 2007 17:51:32 +0100 > > > > > >El vie, 16-03-2007 a las 16:14 +0100, Marc Cuypers escribi?: > > >> Hi, > > >> > > >> Has someone bacula working with a HP MSL2024 autochanger? > > >> > > > > > >Indeed. > > > > > > > /rant mode on/ > > > > Ladies and Gentleman, > > > > The mailing list is the primary customer support mechanism and one of > > the only expressions of "community" for the excellent "community > supported" > > product that is Bacula. > > > > I have seen too many responses on this list that, while they may > answer the > > question /exactly/ (although too many aren't even that helpful) they > > provide absolutely no useful or meaningful information. > > > > Please keep in mind as you respond that users come to this list > looking for > > help with a complex system that they probably don't understand fully. > While > > sometimes the assurance that something is indeed possible is enough to > spur > > a user to more detailed tests and a re-reading of the manual quite often > > additional information from more experienced users is most helpful. > > > > It's not difficult, as experienced users, to anticipate the type of > > information that might be required to guide someone past the difficulties > > expressed in their posting to the list. > > > > The Bacula user's community is somewhat self-selected to be more > > "professional" than the general Linux user in that smaller installations > > don't need a backup system as capable as bacula. > > > > Please remember to treat our community members with respect and patience. > > > > The mailing list is the primary support channel available to all users > > at all experience levels. While a product's technical excellence is > important > > in choosing a solution for business needs, a FOSS product whose user > > community is treated well by their peers will enjoy greater success > than one > > who's users are left to support themselves completely. > > > > Vendors of proprietary products are quite often judged by users and in > the > > trade press on both quality of their products and quality of their > support. > > The same is true for FOSS products except that /we/ are the support > staff and > > the competition is just a download away. If a Bacula user can't get > their problem > > resolved quickly and easily with help from the mailing list they'll > quickly > > move on to another solution. They don't have the options that are > available > > to users of proprietary products - find another support vendor or use > > financial incentives with the vendor to improve response from them. > > > > /rant mode off/ > > > > ---- > > Alan Davis > > Senior Architect > > Ruckus Network, Inc. > > 703.464.6578 (o) > > 410.365.7175 (m) > > [EMAIL PROTECTED] > > alancdavis AIM > > > > ------------------------------------------------------------------------ > > ------------------------------------------------------------------------- > Take Surveys. Earn Cash. Influence the Future of IT > Join SourceForge.net's Techsay panel and you'll get the chance to share your > opinions on IT & business topics through brief surveys-and earn cash > http://www.techsay.com/default.php?page=join.php&p=sourceforge&CID=DEVDEV > ------------------------------------------------------------------------ > > _______________________________________________ > Bacula-users mailing list > Bacula-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/bacula-users >
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