This is most likely by design. The whole point of encrypting hard disks 
is to only allow "authorized" software access to the decryption key (and 
to protect the hard disk if somebody has physical access to it). I am 
not familiar with Credant, but there probably is a way to tell it that 
the bacula-fd service is  "safe" and should have access to the key.  You 
may want to browse the Credant support area and knowledge base for 
information, and/or contact Credant.

I'm reasonably sure that this problem is outside of where this 
bacula-related mailing list can help you.

s_mendes wrote:
>
> People,
>
> After my company implemented a program that encrypt the entire HD 
> (Credant), Bacula can't access any file on clients that have this 
> program installed. The message error is Cannot open C:\Documents and 
> Settings\user\Local Settings\Application 
> Data\Microsoft\Outlook/2008.pst: ERR=Access is denied.
>
> Is there anything to do about this issue? I can access the entire 
> volume and any file on all clients; I don't know why babula can't access.
>
> Tks for any help!
>
> Sandro
>
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