Adrian Reyer wrote: > However, one of the trays fell down and broke. The superlodaer > firmware refuses to do anything without the trays plugged in.
Not just the superloaders. The Neo8000(e) range do this too if the mailslot magazine isn't installed (2000/4000s are fine) It's good practice to have a second magazine so you can just swap them out when loading/unloading tapes. > As this > has been a user error, service contract didn't kick in and it took > Quantum 1 month to deliver a new tray. 1 month without a backup, > just because they decided to refuse operations with only one tray > plugged in. I filed the behaviour as a serious bug, but they blew me off on it. When you spend $85k on a robot + 8 LTO5 drives you tend to expect better support than that... AB ------------------------------------------------------------------------------ All the data continuously generated in your IT infrastructure contains a definitive record of customers, application performance, security threats, fraudulent activity, and more. Splunk takes this data and makes sense of it. IT sense. And common sense. http://p.sf.net/sfu/splunk-novd2d _______________________________________________ Bacula-users mailing list Bacula-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/bacula-users
