Adding PUG. There are some people from BAL in PUG who may take up this issue
into consideration.
Sent from BlackBerry® on Airtel
-----Original Message-----
From: "Amit ved" <[EMAIL PROTECTED]>
Date: Thu, 6 Dec 2007 00:44:42
To:[EMAIL PROTECTED]
Subject: [BN] A new round of disappointments
Bajaj has come a long way in the last decade after almost losing out to the
competition during the 90's; to being one of the top two wheeler companies
in the Indian market today. But their customer service by no means
complements their market standing
I experienced the same when I had to change the rear shock absorbers of my
Pulsar 180 Dtsi which has run 23000 kms. Every time I went over a bump there
was a loud thud. My techie[Reddy- Bike care centre, very famous with Mumbai
guys] suggested a change of shock abs as they run out of life after about
25000 kms. I planned to install the Pulsar 200 shocks as they are a little
harder and work well with broader tyres. This was when it got tough.
I called the Bajaj Pro Biking showroom[Sai service- borivli] on Monday
{ 3rddec}and as soon as I said I own a pulsar I was transferred, they
were not
even ready tohear what I had to say but just kept transferring me from one
department to another. After being transfererd 3-4 times they said the
pulsar 200 shock absorbers were in stock and would cost me 1650 rupees. I
called them again on Tuesday at 9:30 Am to confirm, was given a positive
reply once again. I told the concerned person that I would be there to
collect it by 11.
However on reaching there I found out there was no receptionist, no
supervisors, and no one to guide the customer. It almost seemed like people
don't care. Finally after asking some one they told me to speak to the
spares supervisor, who said that the shock absorbers were out of stock. This
was such a waste of time as I had to bunk my lectures specially to collect
the shcok absorbers and even after several confirmations they could do
nothing but repeat that it was error. They supervisor was almost rude and
did not even apologize. After being threatened with escalation to the head
office the person returned with pulsar 180 shock absorbers. So thanks to
Bajaj and their poor customer service I had no option but to buy the shock
absorbers, as I had to ride to pune that evening for a meeting. And even
more disappointing is that the brand new shock absorbers also give a small
thud on even the smallest bump.
I was really impressed by the way Bajaj responded to the 220 complaints but
i have lost all trust in Bajaj now. No wonder guys like Arpan go all the way
to Pendharkars in Pune, just to service their bike. Hope the people at Bajaj
can really do something about the customer service before going a step
further and launching another performance bike. The way an organization
treats its customers tells a lot about the company.
Planning to write a letter to the Bajaj guys about this episode…can some one
help me out with the mail addresses.
Regds.
Amit Ved
Bajaj has come a long way in the last decade after almost losing out to the
competition during the 90's; to being one of the top two wheeler companies
in the Indian market today. But their customer service by no means
complements their market standing
I experienced the same when I had to change the rear shock absorbers of my
Pulsar 180 Dtsi which has run 23000 kms. Every time I went over a bump there
was a loud thud. My techie[Reddy- Bike care centre, very famous with Mumbai
guys] suggested a change of shock abs as they run out of life after about
25000 kms. I planned to install the Pulsar 200 shocks as they are a little
harder and work well with broader tyres. This was when it got tough.
I called the Bajaj Pro Biking showroom[Sai service- borivli] on Monday
{ 3rddec}and as soon as I said I own a pulsar I was transferred, they
were not
even ready tohear what I had to say but just kept transferring me from one
department to another. After being transfererd 3-4 times they said the
pulsar 200 shock absorbers were in stock and would cost me 1650 rupees. I
called them again on Tuesday at 9:30 Am to confirm, was given a positive
reply once again. I told the concerned person that I would be there to
collect it by 11.
However on reaching there I found out there was no receptionist, no
supervisors, and no one to guide the customer. It almost seemed like people
don't care. Finally after asking some one they told me to speak to the
spares supervisor, who said that the shock absorbers were out of stock. This
was such a waste of time as I had to bunk my lectures specially to collect
the shcok absorbers and even after several confirmations they could do
nothing but repeat that it was error. They supervisor was almost rude and
did not even apologize. After being threatened with escalation to the head
office the person returned with pulsar 180 shock absorbers. So thanks to
Bajaj and their poor customer service I had no option but to buy the shock
absorbers, as I had to ride to pune that evening for a meeting. And even
more disappointing is that the brand new shock absorbers also give a small
thud on even the smallest bump.
I was really impressed by the way Bajaj responded to the 220 complaints but
i have lost all trust in Bajaj now. No wonder guys like Arpan go all the way
to Pendharkars in Pune, just to service their bike. Hope the people at Bajaj
can really do something about the customer service before going a step
further and launching another performance bike. The way an organization
treats its customers tells a lot about the company.
Planning to write a letter to the Bajaj guys about this episode…can some one
help me out with the mail addresses.
Regds.
Amit Ved
http://www.bring-me-that-horizon.blogspot.com/
[Non-text portions of this message have been removed]
http://www.bikenomads.com
Yahoo! Groups Links
__The Bajaj Pulsar User Group__
www.bajajpulsar.org
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/bajajpulsar/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/bajajpulsar/join
(Yahoo! ID required)
<*> To change settings via email:
mailto:[EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]
<*> To unsubscribe from this group, send an email to:
[EMAIL PROTECTED]
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
