Hello, I am a Bajaj Avenger owner and would like to share my experience in
light of a recent Probiking, Mumbai thread. Hope it helps.
Personally, I have had a super experience at Probiking Kanjur, Mumbai.
My first meeting with them was acconuted to a commercial invitation from
Bajaj hierarchy to my employers to carry out a review on their showrooms.
This may have had a lot to do with them being so nice to me.
This was not the case at the Sai showroom at Phoenix. More of a 'Theres the
price list, two weeks delivery, let me know what you want'. Oh by the way,
would you like to see one? Yes please! On that note I was escorted me
outside where someone having a service had parked theirs. Yours will be
similar to that, with your chosen colour to the present Bajaj
specifications. The one you are looking at is a few years old and only an
180cc. Charming eh?
Throughout the order processing routine at Kanjur everything was well
handled and I was kept informed. Nothing seemed to be too much for the
Kanjur staff.
Things changed once I took delivery from their depot from a separate
location. All the staff there had faces like a squirells anus, even after
presenting them with a box of sweets.
I booked by 500k service at Sai Pheonix where there was a 7 day waiting
time. Meanwhile I had personally already changed the oil twice.
I was asked to leave and they would deliver the bike in the afternoon. I
said I will wait and watch what you do. Reluctantly, I was allowed to veiw
from the showroom window.
Being dissatified with all the going ons, I was forced to write to Sai, cc
Bajaj. The letter sent follows:
Dear Sirs,
*Bajaj Avenger reg no: MH 01 AK 9201 Repair Order no 17621*
Your company carried out the first free service on the above vehicle last
Monday. The service took around 45 mins and I was charged 350/- Rs (Plus the
1st free service token without my signature of satisfaction on the reverse.
Point to note is that I was asked to sign this even before the work was
carried out.)
Next day I noticed that the oil viewing window was full of oil and level not
within recommended marks. My research and findings revealed that a motorbike
having too much oil in its engine can be almost as detrimental as having not
enough. I therefore drained some oil to the level recommended by Bajaj.
Around 400/450ml excess oil was removed by me and observed it was very dirty
considering the bike had only covered 7kms since your servicing work. I have
retained this sample for inspection.
During the service I had asked your mechanic to specifically clean the oil
strainer and the centrifugal oil filter which is part of the service, plus
replace the washer on the sump drain plug. This was not done.
It led me to feel that the old oil must not have been drained and the bike
had been topped up with fresh oil. Being cynical, I was left wondering if
the whole 1st service process had been skimped and Sai Service were being
economical rather than diligent to carry out procedures as laid down in the
owners manual and the schedule provided by Bajaj. I dont blame the man
carrying out the work, he is probably acting out company policy.
On reflection, I decided to engage another authorised Bajaj Centre who were
very keen to carry out a service and went on to explain in great detail what
they would do completely to my satisfaction. Even offering me the
opportunity to watch at close quarters as they completed the work.
They started work immediately on my arrival at their premises on Saturday
morning (next day appointment Sai needed 6 days to book an appointment
were work commenced around an hour after the appointed hour). They worked
around 90 plus minutes on the bike. The only quibble I had was that the oil
was drained whilst the Avenger was on its main stand but the mechanic
confirmed that the sump hadnt been drained at the last service. 1200ml fresh
oil was pumped into the bike which meant some extra was added. The owner
offered to drain this if that is what I wished. On reaching home I decided
to drain the oil (approx 200ml) to the recommended level and have kept this
for inspection. On the next service, I will ask them to drain whilst the
bike is on its side stand.
I almost forgot to mention that they even waxed the bike for free before
letting me leave.
I was charged 350/- Rs for their effort (same as Sai Service but no free
service token) which left me feeling happy that the money was well spent on
a job well performed and I had found a firm who will care about my vehicle.
In the evening I received a call from the owner to check if I was completely
satisfied with my experience with them. Refreshing to find this level of
care, particularly from a young team!
I advised him how happier I was that the bike was running smoother, seemed
to be firing much better, drops into gear better and easier to locate
neutral. I will certainly bring my motorcycle for their care on the next
scheduled service and will also be recommending them to my fellow riders who
are constantly searching mechanics that will look after their vehicles.
After some banter, he said 'Any problems, please get in touch with me' and
went on his way.
I am not devoid of all knowledge about motorised vehicles after driving a
car for over 40 years in the UK. But this being my first motorcycle and not
familiar with the special mechanics of them, perhaps I am being too careful.
Two markedly different experiences from two separate service providers
within a space of 6 days costing the same price.
The purpose of writing this mail?
To enlighten Sai Service of some flaws that may exist in their
routines/systems/policies and give then the opportunity to put them right
before we book our 4 wheeler for another service with them or buy another
motor vehicle from their group.
Make Bajaj aware of what is happening to the delivery of promises they make
to their customers 'Distinctly Ahead' as my experiences may be shared by
others silently leaving a bad feeling about Bajaj or in worse cases could
damage future relations with hard fought clients.
Perhaps even highlight that Bajaj may wish to give some extra consideration
to their 'small' agencies who are more obliging and go out of their way to
build a good reputation for themselves and help Bajaj Autos at the same
time. They dont seem to be happy just 'turning out service' based on
time/unit/cost like I have found with a branded large franchise.
If we accept there is a problem, we have have half a chance of investigating
and rectifying.
Regards
*General gist of the reponses which were prompt*
*Sai:*
Service Manager called. Naturally they denied taking short corners, were
very apologetic and offered a free service.
*Me to Sai:*
Thanked them for their offer but declined the free service and said I was
willing to pay when a job is well done. Advised I will not be using them
again.
*Bajaj:*
Made no mention of my complaint and just wanted to know if I was happy with
the bike
*Me to Bajaj:*
The bike isnt the issue, I am afraid you have missed the whole point of my
feedback. Good luck to your future.
*Conclusion:*
It will be looked after by Viru in Girgaum who treats it like his own. His
boss is just as helpful, and cant do enough for you, is an Avenger fanatic
though doesnt turn his nose up at any make or model of vehicle, including
wheelers.
Hope this helps someone.
K
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