On Thu, Apr 10, 2008 at 7:07 PM, Chris Frey <[EMAIL PROTECTED]> wrote:
> On Thu, Apr 10, 2008 at 04:26:54PM -0700, Brian Rectanus wrote:
>  > I went to back the device up and ran into a bit of a bind.
>  >
>  > 1) barrybackup connects and prompts for my passwd and accepts it
>  > 2) I hit backup and then the device "dings" and a password prompt
>  > shows up on the device and eventually barrybackup times out.
>  > 3) I think I could just type my passwd on the device and get by this
>  > if it were not for the fact that one of the keys that is broken is one
>  > that is used in my password. :(
>
>  Hmmmm.. that is a bind.
>
>
>
>  > Note that the same thing happens with the BB software under windows.
>  >
>  > Is this prompt normal?  Is there a way to bypass this prompt and send
>  > the password again via usb vs physically typing it into the device?
>
>  It is not normal to my knowledge, but when I had an 8830, I don't recall
>  testing the password.
>
>  The way the password handling works is that the password is sent in a hash
>  to the device, via USB, and it either accepts it or not.  In some devices,
>  if you enter the wrong password too many times, the device bricks itself.
>  I think newer devices aren't quite so strict, but I'm not sure.  In any
>  case, Barry only tries for about half of the available tries, and then
>  won't let you try anymore, assuming that something is wrong, and you
>  should use the Windows software instead.
>
>  If the Windows software behaves the same way, that would seem to indicate
>  that Barry is operating correctly, and it is the device that is confused.
>
>  On the 7700 series I have here, it doesn't prompt me at all, even if I
>  enter the wrong password over USB.  Using the right password just lets me in.
>
>  If you're getting a new device, presumably you've called support... I'd
>  recommend calling them again, and asking for ideas on how to get around this.
>
>  Wish I could be of more help.
>
>  - Chris

If you get the pass wrong 10 times, it will wipe itself (I think just
personal data), but I could try 9 times, then yank the battery and try
9 again, etc ;)  Support said that I could try to go to a dealer that
has some better software for copying data over, but luckily did not
have to do that as I was able to get the keyboard (well at least the
keys I needed) working after retrying about 20 times or so.  I think
that ran my luck out, though, as my car died on the way into work this
morning, heh.  Call me superstitious, but I am going to hold off on
those skydiving plans ;)

Once I unlocked the device with the keypad, then barry worked like a
champ.  I guess the device is just setup to prompt for the password to
unlock if it is locked (maybe an option somewhere).

thanks,
-B

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