Hi ! I need to look at a replacement for my workplace Asset (Lab equip) and Ticketing system, with the need for multi-site/locations (e.g. teamA get emails/tickets for locationA )
I remember meeting Jesse Vincent (author of RT, Request Tracker) many years back at a bblisa meeting, Then, I wanted to try RT! but I didnt need it then. Still looks very much alive.... is still a free download.. and/or you can buy support. I'm still deciding what to install to demo for myself.....staring at http://bestpractical.com/rt/requirements.html (OK, linux,mySQL,apache, I know I'm rusty when I find new? buzzwords in the requirement for Web server: Apache, Lighttpd, nginx, or any other server which supports FastCGI I have barely started my research...... QUESTION: I'd love to hear your own experiences with your own ticketing systems and their locations + equipment (assets == racks+kids....clusters/nodes/etc ) as a starting point for ticketing and "finding stuff" (e.,g. who/what OWNs VMs/ip's too). I can do w/o (adding) network/wiring info, but I remember wanting that in the past ! TIA, -doug
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