Hello all:
The back bay LISA November 9, 2011 talk titled:
Tracking issues - experiences from the field
will discuss issue/trouble/ticket tracking systems.
Our speakers are:
Christopher Allison on RT
Tom Bechard on ConnectWise
John Rouillard on Roundup
Tony Rudie on HP OpenView Service Center/HP Project and Portfolio
Management Center (PPMC)
Clarence Smith on RT
I am sure there will be an active discussion on the merits/drawbacks
of other systems as well as a followup discussion on how to choose an
issue tracker and some evaluation techniques to try to improve the
decision making process.
MIT E-51, Room 376
7:00 - Announcements & Introductions
7:25 - Door prizes (worth anywhere from $43.99 to $2.99)
7:30 - Formal presentation
I look forward to seeing you there.
--
-- rouilj
John Rouillard
===========================================================================
My employers don't acknowledge my existence much less my opinions.
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