> From: [email protected] [mailto:[email protected]] On
> Behalf Of Daniel Feenberg
>  
> It is x-windows (over ssh) and http that generate the user complaints, but
> the heaviest load is from long file transfers (gigabytes).

Do you have an abnormally large (non-default) MTU?  Or perhaps, a large
parallelization of the aforementioned file transfers?  Of course, small
packets can only fit in between large packets, and the routers are not going
to interrupt the middle of a large packet to make priority for the small
packet.  Even if you have traffic shaping, if you have an abnormally large
MTU, that would still slowdown the small packets.

Also - This seems obvious, I don't know why I didn't mention it before - 

The problem might be sporadic.  You say you measure 20-30ms roundtrip ping
response, but do you do that *all* day long?  Do you do that at the same
exact moment that people demonstrate the slowness happening?

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