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----------------------------------------------------------- From: shahid_ta Message 1 in Discussion Heres what we need, forward it to interested candidates and let them email me their resumes [EMAIL PROTECTED] <o:p> </o:p> <o:p> </o:p> SMS - Support Engineer <o:p></o:p> <o:p> </o:p> Location: Bangalore, India <o:p></o:p> <o:p></o:p> <o:p></o:p> <o:p> </o:p> Introduction <o:p></o:p> <o:p> </o:p> Microsoft India Global Technical Support Centre (GTSC)<o:p></o:p> <o:p> </o:p> Microsoft GTSC was established in October of 2003 in India, it is part of Microsofts Customer Service and Product Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China. <o:p></o:p> <o:p> </o:p> Microsofts CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments. This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments. <o:p></o:p> <o:p> </o:p> For more details regarding India GTSC, please visit<o:p></o:p> <http://www.microsoft.com/india/gtsc> <o:p></o:p> <o:p> </o:p> <o:p> </o:p> The Role<o:p></o:p> A Support Professional is responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.<o:p></o:p> <o:p> </o:p> Responsibilities:<o:p></o:p> <o:p> </o:p> · Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.<o:p></o:p> · Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. <o:p></o:p> · Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.<o:p></o:p> · Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.<o:p></o:p> · Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.<o:p></o:p> · Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver in depth technical training to other engineers. <o:p></o:p> · Write complex technical articles and sample programs for knowledge base.<o:p></o:p> · Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.<o:p></o:p> <o:p> </o:p> <o:p> </o:p> <o:p> </o:p> Candidates Profile<o:p></o:p> <o:p> </o:p> · Experience in SMS (System Management Server) - SMS clients, Discovery methods & MOM <o:p></o:p> · Strong experience in Windows 2000 server, Windows 2003 server and Active directory.<o:p></o:p> · MCSE - Windows 2000<o:p></o:p> · 4 to 7 yrs years of experience in administering Microsoft® Windows 2000 Server and Windows 2003 Servers.<o:p></o:p> · Strong Trouble Shooting and problem solving skills<o:p></o:p> <o:p> </o:p> Critical Exposure areas & Technical Specifications:<o:p></o:p> <o:p></o:p> · Engineers who have worked on SMS clients, discovery methods, SMS & MOM.<o:p></o:p> · Strong experience in Windows 2000, windows 2003 Server and active Directory.<o:p></o:p> · Trouble shooting and problem solving skills.<o:p></o:p> <o:p> </o:p> <o:p> </o:p> Reporting to: Team Manager<o:p></o:p> <o:p> </o:p> Looking for a deal? Find great prices on flights and hotels with Yahoo! FareChase. ----------------------------------------------------------- To stop getting this e-mail, or change how often it arrives, go to your E-mail Settings. http://groups.msn.com/bdotnet/_emailsettings.msnw Need help? If you've forgotten your password, please go to Passport Member Services. http://groups.msn.com/_passportredir.msnw?ppmprop=help For other questions or feedback, go to our Contact Us page. http://groups.msn.com/contact If you do not want to receive future e-mail from this MSN group, or if you received this message by mistake, please click the "Remove" link below. On the pre-addressed e-mail message that opens, simply click "Send". Your e-mail address will be deleted from this group's mailing list. mailto:[EMAIL PROTECTED]
