I'm about to start a project and I'm looking for some pointers. Specifically, I want to create a call center/help desk/tracking system. My idea is to use HTML and a web browser as a front end and SQL Server as the database. The middle tier is undecided but includes a web server and of course I would like to use Perl. The goal of the system is to have a core engine and software to handle most applications but leave me room to quickly develop and integrate client-specific add-ons. I suppose it will be a Windows system. 1) Are there any Perl modules/systems for making the CGI easier? Is there anything to be gained by using something like Cold Fusion for the middle tier? 2) Are there any modules/systems for designing/maintaining web pages? Styles? 4) Are there any call tracking/help desk systems out there to look at? Thanks for any help. __________________________________________________ Stephan Gross 732-548-3494 [EMAIL PROTECTED]
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