I just sent a dremel back to the company because the battery pack kept falling out. I told them that I loved the tool, but had always had this problem with this particular one and I was finally tired of it. I also told them that I would report what they did about it to the Berner-l.
I am pleased to tell you that they were great! Fixed it and mailed it back..very fast. No charge. We are back in business grinding down those nails. I am very pleased with how the company sttod behind the product. Nancy Melone Hannah, Caruso and Lillie
