info on that policy item says " If you set this rule, the specified fields can be modified only if you change the values of those rules and the BlackBerry device receives the IT policy again, or if you send a Set Owner Information IT Admin command to the BlackBerry device."
might try pushing the policy agin - if that doesn't do it, try setting the owner info via command from BES - see if either of those makes it editable. ________________________________ From: "Moller, Doreen" <[email protected]> To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Cc: [email protected] Sent: Thu, January 21, 2010 12:13:28 PM Subject: Re: [Bes-admins] Can't Set owner on BB Device Well - I tried it on mine and I can't set it and mine was previously owned. I am not sure about the users but it may have been recycled. ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Anthony Wang Sent: Thursday, January 21, 2010 03:11 PM To: A list for BES Admin's to discuss issues,etc. Cc: A list for BES Admin's to discuss issues,etc.; [email protected] Subject: Re: [Bes-admins] Can't Set owner on BB Device Is this a new device or was it used elsewhere where a policy could have set that setting? Anthony "Moller, Doreen" <[email protected]> Sent by: [email protected] 01/21/2010 02:55 PM Please respond to "A list for BES Admin's to discuss issues, etc." <[email protected]> To "A list for BES Admin's to discuss issues, etc." <[email protected]> cc Subject Re: [Bes-admins] Can't Set owner on BB Device Yeah - the thing is that field is completely empty at the default but it prevents the user from editing it on the device as though that field is locked. ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Don Andrews Sent: Thursday, January 21, 2010 02:40 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Can't Set owner on BB Device Common policy group, Lock Owner Info? ________________________________ From: "Moller, Doreen" <[email protected]> To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Sent: Thu, January 21, 2010 11:17:26 AM Subject: [Bes-admins] Can't Set owner on BB Device Hi Everyone - Can you point me in the direction of what policy would prevent a user from changing the owner info on their device? We are running 4.1.6. Thanks Doreen Moller Lead Analyst, Infrastructure - Mobility Schering-Plough Corp 908-473-3627 (Summit) [email protected] ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete. ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete. _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete.
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