As others have mentioned, it sounds like you are experiencing a known problem with certain BES versions. We experienced this here back in November. Here's the RIM KB article describing the issue, affected versions, resolution, and workaround:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&extern alId=KB18549 ________________________________ Ron Mendoza Franchise Tax Board Windows Server Management Section Lead Email: [email protected] <mailto:[email protected]> From: [email protected] [mailto:[email protected]] On Behalf Of Mark Kraakman Sent: Tuesday, June 29, 2010 3:57 AM To: A list for BES Admin's to discuss issues,etc. Subject: [Bes-admins] Folders for redirection Hi, Every now and again random users on our BES 4.1 server (they still need to be migrated) experience an issue where there folders are no longer selected for synchronisation. After I manually reenable the folders (or when they do this themselfs) redirection is working again. Has anyone else experienced the same issue? With kind regards, Mark Kraakman Cyso Managed Hosting Het Cyso Weblog -> http://blog.cyso.nl Cyso @ Twitter -> http://twitter.com/cyso ______________________________________________________________________ CONFIDENTIALITY NOTICE: This email from the State of California is for the sole use of the intended recipient and may contain confidential and privileged information. Any unauthorized review or use, including disclosure or distribution, is prohibited. If you are not the intended recipient, please contact the sender and destroy all copies of this email.
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