We've chosen to support BlackBerry, BlackBerry devices and Exchange ActiveSync.

We don't support non-BlackBerry devices.

This means that if a user gets an EAS phone that doesn't fully support EAS and 
our security policies, and it doesn't work, they are out of luck.  Many Android 
devices don't support EAS security policies correctly, and will not sync.  
iPhones had this issue when they first came out too.

By supporting EAS, but not the phones, then IT won't spend more than a few 
minutes assisting a user with initial setup.

Security issues obviously are not addressed, but top management made that 
decision.  We evaluated Good and found that it wasn't what we wanted.

-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of Art Alexion
Sent: Wednesday, July 21, 2010 8:07 AM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: [Bes-admins] Droid X

I am starting to get pressure from some top level managers to support
these.  Coincidentally, they were the same managers who 2 years ago
drove the decision to switch from Palm Treos to BB.  Of course, when
they drove the BB decision, they had no idea about the task of deploying
BES, they just think a phone is a phone from an IT perspective.  In the
two years since I have deployed BES and taught myself how to use it, I
think it is one of the best decisions they made for me.  No more running
to desks to fix one phone at a time.

My personal phone is the HTC Evo.  I love the phone.  But I don't want
to support individual phones again.  I just don't have the resources,
and don't want to take a step backwards in efficiency.

Whether you have faced the issue with iPhones or Android, I am looking
for suggestions on how you resisted management pressure to support these
non-enterprise phones.

--
Art Alexion                                      Systems Engineer
Resources for Human Development, Inc.          215-951-0300 x3075
4700 Wissahickon Ave.                                 [email protected]
Philadelphia, PA 19144                               267-615-3172

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