Hi 
Please check on BB:
Messages:options:Email settings

"Send email to handheld" needs to be on Yes.

Does this help?
Guido 
------------------

-----Original Message-----
From: Kristjan Jonsson <[email protected]>
Sender: [email protected]
Date: Tue, 10 Aug 2010 22:26:27 
To: A list for BES Admin's to discuss issues,etc.<[email protected]>
Reply-To: "A list for BES Admin's to discuss issues,
        etc." <[email protected]>
Subject: [Bes-admins] BES 4.1.6 domino

I have a strange issue with one phone. in bes manager, column Status
for the user is not Running but Redirection disabled

I cannot enable redirection for this user, she can send messages from
the handheld but no mail gets routed to the phone.

Any ideas folks?

Kristjan bes admin reykjavik city

On 8/9/10, Moller, Doreen <[email protected]> wrote:
> Thanks! Great idea :)
>
> Sent from my iPhone
>
> On Aug 9, 2010, at 12:50 PM, Remzi Semsettin Turer <[email protected]>
> wrote:
>
>> For future reference, I'd recommend downloading the Policy Reference Guide
>> from http://docs.blackberry.com/en/admin/?userType=2, it will come handy
>> :)
>>
>>
>> On 10-08-09 10:13 AM, "Moller, Doreen" <[email protected]> wrote:
>>
>>> That's it, I couldn't remember to save my life. Thanks so much!!!
>>>
>>>
>>> Doreen Moller
>>> Global Mobility Services
>>> 908-473-3627
>>> mobility.merck.com
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: [email protected]
>>> [mailto:[email protected]] On Behalf Of
>>> [email protected]
>>> Sent: Monday, August 09, 2010 10:00 AM
>>> To: A list for BES Admin's to discuss issues,etc.
>>> Subject: Re: [Bes-admins] BES 4.1.6 and Setting to choose between
>>> Browsers
>>>
>>> Should be "Allow other browser" I believe under service exclusivity.
>>> Sent via BlackBerry by AT&T
>>>
>>> -----Original Message-----
>>> From: "Moller, Doreen" <[email protected]>
>>> Sender: [email protected]
>>> Date: Mon, 9 Aug 2010 09:57:29
>>> To: A list for BES Admin's to discuss
>>> issues,etc.<[email protected]>
>>> Reply-To: "A list for BES Admin's to discuss issues,
>>> etc." <[email protected]>
>>> Subject: [Bes-admins] BES 4.1.6 and Setting to choose between Browsers
>>>
>>> _______________________________________________
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>>> New Jersey, USA 08889), and/or its affiliates Direct contact information
>>> for affiliates is available at
>>> http://www.merck.com/contact/contacts.html) that may be confidential,
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>>> not the intended recipient, and have received this message in error,
>>> please notify us immediately by reply e-mail and then delete it from
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>>>
>>> _______________________________________________
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>>> Bes-Admins mailing list is sponsored by Dataoutagenews.com.
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>>
>>
>> _______________________________________________
>> Bes-Admins mailing list
>> [email protected]
>> http://www.dataoutages.com/mailman/listinfo/bes-admins
>> http://www.dataoutages.com
>> http://www.dataoutagenews.com
>> RSS Feed: http://feeds.feedburner.com/Bes-admins
>> ---------------------------------
>> Bes-Admins mailing list is sponsored by Dataoutagenews.com.
>> http://www.dataoutagenews.com
> Notice:  This e-mail message, together with any attachments, contains
> information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station,
> New Jersey, USA 08889), and/or its affiliates Direct contact information
> for affiliates is available at
> http://www.merck.com/contact/contacts.html) that may be confidential,
> proprietary copyrighted and/or legally privileged. It is intended solely
> for the use of the individual or entity named on this message. If you are
> not the intended recipient, and have received this message in error,
> please notify us immediately by reply e-mail and then delete it from
> your system.
>
> _______________________________________________
> Bes-Admins mailing list
> [email protected]
> http://www.dataoutages.com/mailman/listinfo/bes-admins
> http://www.dataoutages.com
> http://www.dataoutagenews.com
> RSS Feed: http://feeds.feedburner.com/Bes-admins
> ---------------------------------
> Bes-Admins mailing list is sponsored by Dataoutagenews.com.
> http://www.dataoutagenews.com
>

-- 
Sent from my mobile device
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---------------------------------
Bes-Admins mailing list is sponsored by Dataoutagenews.com. 
http://www.dataoutagenews.com
_______________________________________________
Bes-Admins mailing list
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http://www.dataoutages.com/mailman/listinfo/bes-admins
http://www.dataoutages.com
http://www.dataoutagenews.com
RSS Feed: http://feeds.feedburner.com/Bes-admins
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