Ok thanks. I checked the event logs for the 20394 error that generally is a warning of the issue mentioned in this article, that I think you were referring to. But oddly enough I don't see an entry in event viewer for this user. http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docTyp e=kc&externalId=KB18549&sliceId=2&docTypeID=DT_SUPPORTISSUE_1_1&dialogID =882476878&stateId=0%200%20882462799
Doreen Moller Global Mobility Services 908-473-3627 mobility.merck.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Thursday, October 21, 2010 9:05 PM To: '[email protected]' Subject: Re: [Bes-admins] Help: User keeps Having redirection turnedoffonhis device 9800 is torch -----Original Message----- From: "Moller, Doreen" <[email protected]> Date: Thu, 21 Oct 2010 20:43:45 To: <[email protected]>; A list for BES Admin's to discuss issues,etc.<[email protected]> Subject: RE: [Bes-admins] Help: User keeps Having redirection turned offonhis device The user has a Bold 9800. I assume it's the latest OS. Doreen Moller Global Mobility Services 908-473-3627 mobility.merck.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Thursday, October 21, 2010 8:13 PM To: '[email protected]' Subject: Re: [Bes-admins] Help: User keeps Having redirection turned offonhis device This also used to occur with all 5.0 devices on BES 4.1.6 which I believe mr7 resolved. Sounds like something similar is happening here. Which device and OS is this? -----Original Message----- From: "Moller, Doreen" <[email protected]> Sender: [email protected] Date: Thu, 21 Oct 2010 19:56:09 To: A list for BES Admin's to discuss issues,etc.<[email protected]> Reply-To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Subject: Re: [Bes-admins] Help: User keeps Having redirection turned off on his device _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com Notice: This e-mail message, together with any attachments, contains information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station, New Jersey, USA 08889), and/or its affiliates Direct contact information for affiliates is available at http://www.merck.com/contact/contacts.html) that may be confidential, proprietary copyrighted and/or legally privileged. It is intended solely for the use of the individual or entity named on this message. If you are not the intended recipient, and have received this message in error, please notify us immediately by reply e-mail and then delete it from your system. _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com Notice: This e-mail message, together with any attachments, contains information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station, New Jersey, USA 08889), and/or its affiliates Direct contact information for affiliates is available at http://www.merck.com/contact/contacts.html) that may be confidential, proprietary copyrighted and/or legally privileged. It is intended solely for the use of the individual or entity named on this message. If you are not the intended recipient, and have received this message in error, please notify us immediately by reply e-mail and then delete it from your system. _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com
