You can try setting him up for a one-way sync from device to server. Once the contacts show-up in exchange, change it back to bi-directional.
From: [email protected] [mailto:[email protected]] On Behalf Of Paul A. Mountcastle Jr. Sent: Friday, November 05, 2010 12:45 PM To: [email protected] Subject: [Bes-admins] BB Handset calendar and contact sync We had an engineer delete all transaction logs, as well as a couple of files that one ought not delete from an Exchange server. We are currently performing a dB repair and had to create new email profiles for those affected users. A small subnet of these affected users use our BES. One of these BES users was not running Outlook in cache mode and has lost all calendar and contact items. He does have a copy on his handset which is current not being touched by the BES. My question is, can't we connect him using BB Desktop Software and sync his calendar and contacts from his handset to Outlook? I'm looking for a push from the handset to Outlook. We'll perform a backup of the handset, of course, but I'd like to throw this out there to see if someone else has performed this successfully. Many thanks in advance, Paul- Paul Mountcastle CGAtlantic | 90 Second Street, Mineola, NY 11501 | United States of America t (516) 625-5100 x130 | f (516) 625-5282 [email protected]<mailto:[email protected]> | www.cgatlantic.com<http://www.cgatlantic.com/> This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. This Message Has Been Processed By IronPort Systems, a CGAtlantic Partner.
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