I did.it<http://did.it> didn't help.
Sent from my iPhone On Jan 20, 2011, at 6:19 PM, "Wesson, Michael" <[email protected]<mailto:[email protected]>> wrote: Try restarting the attachment component and see if that fixes the issue. Michael Wesson | Systems Engineer News Limited | National IT – Service Operations From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Friday, 21 January 2011 9:50 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Some PDF's will open on Blackberry , Others Will not It turns out its the server. When I moved my account to this server, now I cant open this attachment either. That's as far as I got so far :) Doreen Moller Global Mobility Services 908-473-3627 mobility.merck.com<http://mobility.merck.com/> ________________________________ From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Linares, Mo A Sent: Thursday, January 20, 2011 5:04 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Some PDF's will open on Blackberry , Others Will not To check quickly if it is an issue with the unit – go to email – options – email setting – change the enable html to NO – Try opening the pdf again Also check if the attachment service is installed on the bb – You may want to upgrade these bbs to later oses also From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Thursday, January 20, 2011 4:38 PM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Some PDF's will open on Blackberry , Others Will not I am running BES 5.0 and we just discovered some users cannot open PDF files on their Blackberry. The model devices so far are 9650 and 8530, both running 4.2. Does anyone have any suggestions. thanks Doreen Moller Global Mobility Services 908-473-3627 mobility.merck.com<http://mobility.merck.com/> Notice: This e-mail message, together with any attachments, contains information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station, New Jersey, USA 08889), and/or its affiliates Direct contact information for affiliates is available at <http://www.merck.com/contact/contacts.html>http://www.merck.com/contact/contacts.html) that may be confidential, proprietary copyrighted and/or legally privileged. It is intended solely for the use of the individual or entity named on this message. If you are not the intended recipient, and have received this message in error, please notify us immediately by reply e-mail and then delete it from your system. This message may contain confidential and privileged information. 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