We are using BES 5 with 5 different MS Exchange 2003 mail servers (one for each
of our locations). Four of the locations/servers are doing fine. The
connection to the 5th server has suddenly posed an issue the last day or two.
The agent for that server (now agents since we've created some additional
static agents) will periodically get restarted by the BlackBerry controller.
The message in the Windows Event Viewer of the BlackBerry server is:
agent 5 missed 2 heartbeats. Restarting.
When I look at that agent's log it shows this before restarting each time.
[50000] (04/20 13:02:50.003):{0x2A6C} Controller: Requested to stop
[50106] (04/20 13:02:50.295):{0x1D74} Stopping BlackBerry Mailbox Agent 5 for
Server vTolBlackberry
Any ideas? I spoke to RIM and will be calling them back, but they didn't sound
overly sure the first time I mentioned the issue. Yesterday this occurred ten
times and I had to restart the controller and/or dispatcher service for the
agent to work again. We have rebooted the Exchange server in question and
BlackBerry server.
http://www.blackberry.com/btsc/KB15207
Thank you,
Brandon T. Cole
Technology Support Specialist
Shumaker, Loop & Kendrick, LLP
1000 Jackson Street
Toledo, Ohio 43604-5573
419.241.9000
419.321.1228 direct
419.241.6894 fax
[email protected]
http://www.slk-law.com/
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