This is the first I've heard of this. I didn't get anything from RIM
nor my carrier. Thank god for this list..



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From: [email protected]
[mailto:[email protected]] On Behalf Of Peterson David
Sent: Friday, June 10, 2011 3:30 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] FW: BlackBerry Server Updates - Action
Required by BES Administrators Before June 25, 2011 **PLEASE READ!!**

 

Starts to make you wonder how useful TSupport is. I think I got
notification from my support vendor even before I checked things in
March. They might have started sending out alerts late 2010 actually.

 

From: [email protected]
[mailto:[email protected]] On Behalf Of John Luth
Sent: Friday, June 10, 2011 3:23 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] FW: BlackBerry Server Updates - Action
Required by BES Administrators Before June 25, 2011 **PLEASE READ!!**

 

Yes, we received a similar note from our Sprint rep a couple of weeks
ago (it was originally scheduled for May 28 and we received the note a
few days before that).  Though it doesn't affect us (we already had the
right SRP), we were vocal with our RIM contacts that is was not cool to
be getting this notification from a carrier instead of them directly as
we should.

Our RIM contacts did confirm that it was pushed off to June 25, so if
you still have an old address for your SRP, you'll want to change it as
described.

On Fri, Jun 10, 2011 at 11:07 AM, Tavallali, Kevin
<[email protected]> wrote:

Has anyone seen or received this notice about an upgrade from RIM? We
got this from our AT&T rep but nothing has been sent from RIM about
this that I know of. I tried looking it up on Google but I didn't find
anything. The link to the AT&T site at the bottom of the email is not
even working...

Kevin Tavallali
IS Department
Brouse McDowell
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Suite 500
Akron, OH 44311-4407
Phone: 330.535.5711
Fax: 330.253.8601
www.brouse.com

-----Original Message-----
From: PATTEE, JASON B (ATTCINW) [mailto:[email protected]]
Sent: Tuesday, May 31, 2011 11:51 AM
Subject: BlackBerry Server Updates - Action Required by BES
Administrators Before June 25, 2011 **PLEASE READ!!**
Importance: High

Good afternoon!

I wanted to make sure all of you who have a BES server in the US has
seen this.  Please read through this message from RIM and visit the FAQ
page provided by the link below if needed.

Have a great day and I hope you had a great Memorial Day weekend!

Jason Pattee
Sales Executive
[email protected]<mailto:[email protected]>
Mobile: 440.522.2182/Fax: 440.716.3800 <tel:440.716.3800> 
 [cid:[email protected]]





BlackBerry Server Updates - Action Required by BES Administrators
Before June 25, 2011

Customers may need to update their firewall settings and verify that
they are using the recommended BlackBerry Enterprise Server (BES)
configuration in order to remain compatible with upcoming service
updates.  RIM is making changes to support future growth, including
ongoing BlackBerry(r) Infrastructure plans.  Customers must ensure that
they are properly configured to take advantage of increased BlackBerry
resiliency and connectivity features of the BlackBerry Infrastructure.
Customers who implement the recommended configuration will also help
ensure a greater continuity of service, which would be unavailable to
others who are using a static IP address, or other non-recommended
configuration.

Customers who do not verify their configuration settings risk losing
connectivity to the BlackBerry Infrastructure during upcoming service
updates. If your customer has a BlackBerry Enterprise Server physically
located in the U.S., they must verify their firewall and BlackBerry
Enterprise Server configuration settings and make updates if they are
not following the recommended settings.

Customers who are allowing all the required IP address ranges through
their firewall and are using the SRP address us.srp.blackberry.com will
not have to make any updates.  Customers who do not allow the required
IP addresses through their firewalls or do not update their BlackBerry
Enterprise Server configuration settings will not be able to take
advantage of upcoming BlackBerry Infrastructure changes, and may lose
connectivity to the BlackBerry Infrastructure.

Customers who are not following the recommended configuration may not
be able to automatically failover and may have to manually update to
another IP address to reconnect. In some cases, if the proper IP
addresses are not allowed through corporate firewalls, customers may
experience delays or interruptions as their BlackBerry Enterprise
Server attempts to connect to IP addresses that are not currently
permitted.

Please be advised that the IP addresses that supported the former
Americas region will be removed from the us.srp.blackberry.com address
pool on June 25, 2011.  These actions must be taken by June 25, 2011 to
ensure they maintain BlackBerry Enterprise Server connectivity.

Call to Action:

1.      Customers using BlackBerry Enterprise Servers that are
physically located in the United States must ensure their BlackBerry
Enterprise Server SRP settings are up to date.
2.      The IP addresses, as specified in the knowledge base articles,
are allowed through their corporate network firewall
3.      Customers should review the Customer FAQ - BlackBerry
Enterprise Server Updates document for more detailed information that
may apply to their own unique BES installation.
4.      Actions must be taken by June 25, 2011 to ensure they maintain
BlackBerry Enterprise Server connectivity

Please refer to the      Customer
FAQs<http://marketing.web.att.com/oil/download?oilID=9a32c2145301e9>
for complete details.



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