From what I see if you’re connected via wifi everything works fine and if you’re connected via Cell (3G in my case) it is very spotty and slow.
From: [email protected] [mailto:[email protected]] On Behalf Of Kesler, Geoff Sent: Wednesday, October 12, 2011 9:34 AM To: 'A list for BES Admin's to discuss issues, etc.' Cc: 'Pajerski, Jennifer' Subject: Re: [Bes-admins] BB issues this morning I just got off the Phone with Rim. Here is there official statement concerning this issue: • We are experiencing a BlackBerry service issue impacting some subscribers in the Canada and LATAM region. • The incident is impacting Canada and a few carriers from the LATAM region who connect to the Canada and LATAM Relay. • Some BlackBerry subscribers may be experiencing minor delays in sending or receiving messages. Some BlackBerry subscribers are experiencing delays in using other services such as Internet browsing or instant messaging. • All relevant support and executive teams have been engaged are working to resolve the issue. • BlackBerry support teams have been engaged and restarting the affected components to resolve the service as quickly as possible. • We will continue to provide updates as they are available. There is no estimated time to resolution (ETTR) at this time. • Thank you for your support and patience. Also, this update has just come in this minute: US : • BES and BIS email is passing, but some users may see delays as we clear queues. BESs are connecting to the infrastructure and should be passing traffic; some messages may be queuing. • NOTE: Rbridge (the connection between global Relays) is impacted, so messaging between regions will be affected. An Enterprise customer with a BES in one region, and SIMS from another region will be affected. (i.e. BES in US, SIMs from a UK carrier – the UK Device will not receive BES email). As agreed, I'll close this case now as a quick question. Thank you again for contacting BlackBerry technical support. If you would like to continue this dialogue, feel free to contact us by replying to this message directly and entering your case number in the subject field of your new message. If you wish to continue by phone, please call the number listed below and quote your case number using the automated phone system. We look forward to hearing from you and thank you for contacting BlackBerry Support. From: [email protected] [mailto:[email protected]] On Behalf Of Steve Bailey Sent: Wednesday, October 12, 2011 9:30 AM To: 'A list for BES Admin's to discuss issues, etc.' Cc: 'Pajerski, Jennifer' Subject: Re: [Bes-admins] BB issues this morning According to ATT the RIM case number is 23810801. RIM network issue. From: [email protected]<mailto:[email protected]> [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Cole, Brandon T. Sent: Wednesday, October 12, 2011 9:28 AM To: 'A list for BES Admin's to discuss issues, etc.' Cc: Pajerski, Jennifer Subject: Re: [Bes-admins] BB issues this morning A number of our offices are as well. Ohio, Florida, NC. Brandon T. Cole Technology Support Specialist Shumaker, Loop & Kendrick, LLP 1000 Jackson Street Toledo, Ohio 43604-5573 419.241.9000 419.321.1228 direct 419.241.6894 fax [email protected]<mailto:[email protected]> www.slk-law.com<http://www.slk-law.com/> ________________________________ IRS Circular 230 Notice: We are required to advise you no person or entity may use any tax advice in this communication or any attachment to (i) avoid any penalty under federal tax law or (ii) promote, market or recommend any purchase, investment or other action. Confidentiality Statement: This electronic message contains information from the law firm of Shumaker, Loop & Kendrick, LLP, and may be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this message is prohibited. If you have received this electronic message in error, please notify the sender immediately by reply e-mail or telephone 800.444.6659. ________________________________ From: [email protected]<mailto:[email protected]> [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Smalley, Tina Sent: Wednesday, October 12, 2011 9:27 AM To: [email protected]<mailto:[email protected]> Cc: Pajerski, Jennifer Subject: [Bes-admins] BB issues this morning Just wondering if anyone else is having BB issues this morning? We have a number of clients that are unable to connect. ****
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