In-house Program
on
CUSTOMER FOCUS
INTRODUCTION
In a rapidly changing global environment where the competition is intense and
the customers are more aware and demanding,
Customer Focus is pivotal to all business decisions.
Employees need to constantly focus on their customers because it eventually
determines the path an organization takes to meet its destiny.
This workshop is designed to sensitize the participants to constantly think
from the customer's point-of-view and contribute to finding ways of
re-orienting departmental processes and suggesting initiatives which can
sharpen the Customer Focus in the organization.
This can be successfully achieved by inculcating essential Customer Focus
skills and strategies like dealing effectively with different and difficult
type of customers, acquiring salesmanship skills, learning to acquire new
customers, developing long standing relationship with existing customers,
measuring and maintaining customer satisfaction levels, actively listening to
the problems of the customer, cultivating positive energetic communication,
developing innovative thinking and projecting a winning personality during
meetings with key customers.
Customer Focus thus aims to build the foundation on which an organization may
traverse to create another differentiator in overtaking its competition and
remain ahead.
OBJECTIVES
This workshop will aid the participants get an understanding of:-
. Understanding the meaning and importance of Customer Focus
. Developing salesmanship qualities
. Understanding customer needs and expectations to analyze how far we are
meeting them
. Finding ways in which we can re-orient our processes with customers in the
forefront
. Learning techniques to acquire new customers
. Dealing with different kinds of customers
. How to develop a winning relationship with customers
. How to measure customer satisfaction
. Understanding the importance of practicing good communication with customers
. Identifying the challenges in meeting and exceeding customer expectations
. How to project a dynamic personality in front of the customer
. Handling difficult, irate and challenging customers
. Ideating on how we can sharpen the Customer Focus initiatives in the
organization
TESTIMONIALS
. Excellent Training workshop.
. Very Good facilitator
. Fantastic
-
SrividhyaShyam- Business Executive - EISC
The workshop was in my opinion one of the best workshops that I have attended.
I learnt a lot from different games that the workshop had as learning is always
a two way street.
I would like my company to organize more of these workshops.
- Chaitanya Naidu -
Sales Engineer - Hindustan Colas
DURATION 1 or 2 days as per your requirement.
For a list of all our 120 In-house Training Programs click here
Do send me an email or let me know what is a good time to connect with you or
anyone from your HR Team regarding your Training requirements for 2014.
The Centre For Excellence
9, Alli Chambers, Tamarind Lane
Fort, Mumbai - 400 001. India
Phone: +91 22 2265 0838 / +91 22 2265 3577 / +91 22 3020 7777
Email: [email protected]
Web: www.cexcellence.com
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