A 2-day Workshop
PROFESSIONAL VALUES PROGRAM
18-19 July 2007
08.00 am 17.00 pm
Hotel Ciputra, Jakarta Barat
CALL NOW: (021) 251 1460 2
BACKGROUND
Highperforming persons are great people to have around and they hit
targets, add value, contribute to the organization overall, and
inspire others.
Top performers also tend to have a conveniently realistic idea of
their own worth and an uncanny knack of knowing what other career
options are available to them at any time.
These unique individuals are not born lucky they simply use skills,
they have a particular awareness, and it can be developed. When we
then try to "see the big picture", we try to reassemble the fragments
in our mind, to list and organize all the pieces.
This means that we have to start with the realities of life and we
have to look at the problems as well as the opportunities together
with the individual development that comes from personal
understanding so they are powerful approach to improvement.
We hope that you will enjoy learning about the "Professional Values
Program" from Choice Management Consultants and have a practical
benefit for yourself and for your own organization.
INTRODUCTION
This workshop is specially designed to enable people to identify
themselves better in order to develop a positive self-potential.
OBJECTIVE
After this workshop, participants are expected to:
develop self-personality through "self-branding";
be able to elaborate self-motivation;
arouse positive self-potential through self-confidence with other
people and oneself;
enhance their professional knowledge.
OUTLINE
Day 1: Self Enhancement (480 minutes)
Self Exploration
- Personal Image
- Build Self-Branding through Projecting Professional Image
- Self-Promotion and Increase Visibility
Personal Values
- Self Assessment
- Introspection
- Feedback
Etiquette & Appearance
- Good Conduct
- Mannerisms
- Ethics
- Proper Attire
- Table Manners
Personal Time Value
- The Rule
- Costing Your Time
- Deciding Work Priorities
- Conquering The Time Thieves
- Procrastination
- Plan Yourself
Day 2: Self Development (480 minutes)
Presentation Techniques
- Definition
- Preparation
- Handling Presentation Barriers
- Presentation Handouts
- Handling Questions & Answers
Communication Skills
- Face-to-Face Communication
Five Communication Elements
Formal and Informal Communications
Internal Communication
Effective Communication
Handling Communication Barriers
- Telephone Communication
The verbal handshake
Getting the message
Offering the help
When answering the call
Transferring calls
Taking / leaving telephone messages
Handling complaints and angry callers
Closing telephone calls
Excellence Customer Service
- What is Service?
- What is a Customer?
- Moment of Truth
- Handling Customer Complaints
- Human Relations
METHODOLOGY
Activity-Oriented Learning
Brainstorming Sessions
Group Discussions
Group Presentations
Individual Presentations
Role Play
TARGET PARTICIPANTS
All staff who are eager to enhance self-potential as well as the
better self-image, and their professional knowledge
FACILITATORS
Paulus K. Soelaeman
After graduating from the Hotel Academy in Leysin - Switzerland and
Tegernsee - Germany, Paulus has spent his professional career in the
hospitality industry (hotels, airlines and travel agents) for 25
years before deciding to become an independent trainer and consultant
in Services, Team Building (Outbound), Communication, Partnership and
other management soft-skills. Currently, Paulus is Strategic Partner
and Trainer of Choice Management Consultants
Netty D. Kalalo
Although she majored in Pharmacy, she never practiced this profession
but became a Basic Life Support Instructor for twelve years in the
oil industry. Then she became a Sales and Marketing professional in
the hospitality industry for the next twelve years. During those
years she also became proficient in public speaking and a translator
for various government and civil institutions. She is an instructor
working with a well-known personal development institute covering
many subjects in management, leadership and personality
CALL US NOW
CHOICE MANAGEMENT CONSULTANTS
Arthaloka Building, 11th Floor, Suite 1106
Jalan Jenderal Sudirman 2, Jakarta 10220, Indonesia
Telephone: (021) 251 1460 2
Mobile: (0816) 181 5907
Facsimile: (021) 251 1459
Email: [EMAIL PROTECTED]
