How Managers Can Use Coaching Skills - Top 7 Skills 
   
  Tim Hallbom 
(President-NLP and Coaching Institute)
& 
Ashley Warrenton Smith
(President, Catalyst Consulting)


  We interviewed a sampling of 30 successful managers who ranged from 
entrepreneurial companies to Fortune 50 and from Chair & CEOs to front line 
managers.  We asked them to identify the challenges they faced in obtaining 
high performance from direct reports; how they currently coach direct reports 
to achieve higher performance; what coaching meant to them; whether they had 
ever been coached and, if so, what worked for them about it; skill sets that 
managers need to be effective at coaching; and, finally, have most of the 
managers they worked with had the skill sets they needed to coach effectively.  
    
     Ask high impact questions that draw out the highest and best thinking in 
your direct reports to help them develop their own answers and move them to 
action.   
     Focus upon what is working rather than to try to “fix problems.”  
     Stay focused on the results you want.   
     Build rapport & trust – make it safe for reports to speak their minds.   
     Hold your direct reports accountable.  You get what you expect.   
     Listen deeply with your eyes, ears, & heart.   
     Model what you desire from your direct reports.  Walk your talk.


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