The following message is from someone at Madison Metro: > >Your e-mail has been forwarded to me for reply. I disagree with your >comment that Metro management has shown signs it doesn't care. Responses >to your two examples follow: > >A decision was made not to print the small, individual schedules because >our data showed that more people were using the Ride Guide booklets than >the individual schedules. The cost of producing and printing them >outweighted their limited use. We have found that people who use the bus >a lot like the Ride Guide because all the information they need is in it. >For those who use it to go to/from work (or school, etc.) each day, we >have found that they know their individual route schedules well for their >trip purposes. In addition, we have found that use of the Internet for >viewing our individual schedules is very popular. We track our customer >feedback and I conducted a search of the 4,409 feedback reports in our >data base. Of those, yours is the second one requesting individual >schedules. The first was received on 9/23/02. In 2002, for the first >time ever, Metro initiated a NEW program of posting schedule times and >system maps in all its shelters. We have received several compliments >regarding this new program. > >Regarding our Customer Service Center telephone operations, it is staffed >weekdays from 6:15 AM until 6 PM, Saturdays from 8 AM until 4:30 PM, >Sundays and Holidays from 12:30 PM until 4:30 PM. If you have access to >the Internet, you can view our schedules 24/7. You may send us e-mails >via the Internet and/or fill-out a trip request form. We will respond to >both. In addition, our prepaid fares are now available via the Internet. >Check us out at www.mymetrobus.com > >We do these things because we DO care. Feel free to contact me directly >the next time you have a concern regarding Metro.
>Julie Maryott-Walsh >Marketing & Customer Services Manager >[EMAIL PROTECTED] _______________________________________________ Bikies mailing list [EMAIL PROTECTED] http://www.danenet.org/mailman/listinfo/bikies
