On Sat, 2009-11-21 at 09:02 -0800, Eric Sundquist wrote: > I can also vouch for Arkel. A few years ago I got an Arkel commuter > pannier (briefcase style, not a backpack) that came with a laptop > sleeve. My antiquated laptop was too big to fit, so I e-mailed to see > if they could help me. They took the laptop measurements and > custom-sewed a new sleeve for me -- for free. > > I would say they have a customer for life, but as Robbie says, the > panniers seem to last a lifetime, so I don't know if I'll ever need to > buy another. At least they have a fan for life.
No, you may not need to buy another one, so perhaps they don't have a (repeat) customer for life, but your satisfaction and word-of-mouth will probably create new customers for them. _______________________________________________ Bikies mailing list [email protected] http://lists.danenet.org/listinfo.cgi/bikies-danenet.org
