I don't believe there is a delegation problem:

ns1/ns2.isp.net  - which hosts isp.net and customers
dns1/dns2.isp.net - which hosts customers only 

what do you think?

Mark Andrews wrote:
>> FORMERR is strange. Generally speaking, you should not be seeing FORMERR 
>> in queries between 2 different BIND instances.
>>
>> It's looking increasingly to me like a bad NAT/PAT device, mangling your 
>> packets. Maybe it doesn't understand EDNS0 (?) My next step would 
>> probably be to run a packet trace/capture, although, on the off-chance 
>> that it's EDNS0-related, you might try turning that off and see if it 
>> makes a difference.
>>
>>                                                                          
>>    - Kevin
>>     
>
>       Named logs FORMERR when it receives a unexpected SOA record
>       on a response.
>
>       If you delegate to foo.example.net and the nameserver has
>       their own copy of example.net rather than foo.example.net
>       you will get a unexpected SOA records in the negative
>       response.
>
>       Below is a example of such a bad delegation.  The last SOA
>       record should be owned by www.lawlink.nsw.gov.au not
>       lawlink.nsw.gov.au.  It results in SERVFAIL being returned.
>
>       Mark
>
>
> ; <<>> DiG 9.3.4-P1 <<>> aaaa www.lawlink.nsw.gov.au
> ;; global options:  printcmd
> ;; Got answer:
> ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 56606
> ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
>
> ;; QUESTION SECTION:
> ;www.lawlink.nsw.gov.au.              IN      AAAA
>
> ;; Query time: 63 msec
> ;; SERVER: 127.0.0.1#53(127.0.0.1)
> ;; WHEN: Fri Sep  5 12:01:30 2008
> ;; MSG SIZE  rcvd: 40
>
> ; <<>> DiG 9.3.4-P1 <<>> www.lawlink.nsw.gov.au aaaa +trace
> ;; global options:  printcmd
> .                     440024  IN      NS      h.root-servers.net.
> .                     440024  IN      NS      d.root-servers.net.
> .                     440024  IN      NS      g.root-servers.net.
> .                     440024  IN      NS      i.root-servers.net.
> .                     440024  IN      NS      b.root-servers.net.
> .                     440024  IN      NS      l.root-servers.net.
> .                     440024  IN      NS      m.root-servers.net.
> .                     440024  IN      NS      e.root-servers.net.
> .                     440024  IN      NS      f.root-servers.net.
> .                     440024  IN      NS      a.root-servers.net.
> .                     440024  IN      NS      j.root-servers.net.
> .                     440024  IN      NS      c.root-servers.net.
> .                     440024  IN      NS      k.root-servers.net.
> ;; Received 504 bytes from 127.0.0.1#53(127.0.0.1) in 3 ms
>
> au.                   172800  IN      NS      ns1.audns.net.au.
> au.                   172800  IN      NS      dns1.telstra.net.
> au.                   172800  IN      NS      sec1.apnic.net.
> au.                   172800  IN      NS      sec3.apnic.net.
> au.                   172800  IN      NS      adns1.berkeley.edu.
> au.                   172800  IN      NS      adns2.berkeley.edu.
> au.                   172800  IN      NS      audns.optus.net.
> au.                   172800  IN      NS      aunic.aunic.net.
> ;; Received 430 bytes from 2001:500:1::803f:235#53(h.root-servers.net) in 244 
> ms
>
> lawlink.nsw.gov.au.   3600    IN      NS      ns3.uecomm.net.au.
> lawlink.nsw.gov.au.   3600    IN      NS      ns1.uecomm.net.au.
> lawlink.nsw.gov.au.   3600    IN      NS      ns2.uecomm.net.au.
> ;; Received 105 bytes from 58.65.255.73#53(ns1.audns.net.au) in 42 ms
>
> www.lawlink.nsw.gov.au.       3600    IN      NS      ns1.lawlink.nsw.gov.au.
> www.lawlink.nsw.gov.au.       3600    IN      NS      ns2.lawlink.nsw.gov.au.
> ;; Received 108 bytes from 203.94.128.54#53(ns1.uecomm.net.au) in 39 ms
>
> lawlink.nsw.gov.au.   86400   IN      SOA     lawlink.nsw.gov.au. 
> administrator.lawlink.nsw.gov.au. 998545544 28800 7200 604800 86400
> ;; Received 144 bytes from 203.3.186.53#53(ns1.lawlink.nsw.gov.au) in 32 ms
>
>   


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