Dear All, We are a large of IT Company needs some professionals to fill in available positions :
A.Service Account Manager (SAM) 1. Provides Service Account Management to specific nominated accounts. 2. Have a basic understanding of Sun product family service portfolio. 3. Understands the value of SunSpectrum to the customer's business. 4. Basic understanding of the IT market trends. 5. Identifies routine exceptions to normal service delivery. 6. Be the single point of escalation for the customer and ensures all support service delivery resources are utilised efficiently to close any issues quickly and effectively. 7. Builds relationship at an appropriate level in the customer organisation. This will involve contact with customer at all levels of the organisation. 8. Be familiar with existing customer processes such as change control procedures, installation procedures, ICT infrastructure and upgrade planning. 9. Work closely with services sales team to create an united image to the customer. 10. Organises and manages customer review meetings. 11. Being the single point of contact for all service related issues. 12. Facilitates technical and management escalation. 13. Coordinates service strategy and achieve high customer satisfaction goal, i.e. CFI (Customer Feedback Index) and RSI (Recommend Sun Index), on assigned accounts. 14. Responsible for creating customised Strategic Service Delivery Plan, Tactical Service Delivery Plan and Account Support Plan. Conducts Account Support Reviews as per contractual service deliverables. 15. Assists Account team (consist of sales and delivery) in growing products and services sales through active account intelligence interactions and active participation on projects. B. System Support Engineer (SSE) 1. Able to manage escalation situations and customer experience. 2. Provides on-site and phone support to customers. 3. Participates in installation process using EIS methodology. 4. Define action plans to fix customer problem. 5. Determine when to escalate problems to next level of technical team. 6. Assists in field service if needed. 7. Provides support to partners on service calls and be responsible for montoring partner engineers. 8. Delivers technical transfer of information (TOI) to the field delivery support team and partners. 9. Contributes to the quality goals. Other positions : 1. HRD : Compensation & Benefits Staff 2. Night Shift Help Desk Administration Staff 3. Project Manager 4. Finance : Procurement Staff Standard Qualifications : - Male/Female - Age 25 - 40 y.o - Min. Diploma degree - Min. 2 years experience in the related field - Fresh graduate are welcome for SSE Please Send your complete resume to : [EMAIL PROTECTED] or [EMAIL PROTECTED] Contact number : 021-99625890/08999799974 Thanks for your help.
