CHOICE MANAGEMENT CONSULTANTS BASIC SECRETARIAL PROGRAM COURSE OBJECTIVES: This course is designed to give secretaries a general overview of their roles and responsibilities. During the workshop, the participants will review and discuss which kind of duties they are responsible for and which standards should be achieved in performing a variety of office tasks COURSE COVERAGE: Module 1: 14 October 2008 (09..00 – 12.00) Roles and Qualities of a Secretary Qualities and attitudes, Role relationships and the office team Module 2: 21 October 2008 (09.00 – 12.00) Basic Office Administration The reception area and the workplace, Confidentiality and Security, and Developing procedures Module 3: 28 October 2008 (09.00 – 12.00) Mail Services and Basic Filing System Handling incoming and outgoing mails, log book and follow up, Filing system and Record Disposal Module 4: 4 November 2008(09.00 – 12.00) Effective Office Communication Communication process, Barriers to communication, Listening skills Module 5: 11 November 2008 (09.00 – 12.00) Handling Incoming and Outgoing Calls Telephone communication, Screening and holding the line, Preparing a call Module 6: 18 November 2008 (09.00 – 12.00) Managing Time and Performance Tasks Why is Time Management Important?, Time Robbers, Goal Setting, Daily Planning Principals, Setting Priorities, To Do List Module 7: 25 November 2008 (09.00 – 12.00) Meeting and Travel Arrangements Complete meeting service, Arranging informal meetings and lunches, Meeting documents, Travel arrangements, Travel documents, Prepare The Itinerary, Checklists Module 8: 2 Desember 2008 (09.00 – 12.00) Personal Presentation Grooming, Professional dress, Body language and etiquette METHODOLOGY As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions. TARGET GROUP: Secretaries who have to deal with and manage a multitude of tasks everyday. FACILITATOR: · Carlina Agnes Patuwo Holds a secretarial science degree in Tarakanita Academy , Jakarta . After 25 years experience in Secretarial, Human Resources, Training and Consultancy fields, Lina decided to concentrate in management consulting business in 2005. She has set up and established PT. Choice Management Consultants. Currently Lina is an acknowledged facilitator in the area of services, personality development, personal branding, communication, secretarial, and administrative skills since year 1999. · Team Facilitators, Choice Management Consultants VENUE: Choice Management Consultants Arthaloka Builidng, 11th Floor, Suite 1106 Jalan Jenderal Sudirman 2 Jakarta10220 TRAINING FEE: Rp. 325,000.- per module / participant (minimum 4 modules to be taken). Rp. 2,600,000,- per 8 modules / participant. Payment is required with registration and should be fully paid and transfered to: PT. CHOICE MANAGEMENT CONSULTANTS BCA KCU PURI INDAH Account No. : 2883035895 (please remit all bank charges to your bank account) For further information, please contact us: TIA CHOICE MANAGEMENT CONSULTANTS ArthalokaBuilding, 11th Floor, Suite 1106 Jl. Jenderal Sudirman 2, Jakarta 10220, Indonesia Telephone: (021) 2511460 – 62 Facsimile: (021) 2511459 Tia Choice Management Consultants Email: [EMAIL PROTECTED]; [EMAIL PROTECTED]
